This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. This will take between 3-5 seconds. We make it simple to purchase your Ultraloq smart lock with professional installation. Our support team will follow up with you via the ticket number 95710. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. To ensure the best service, please register your account at www.u-tec.com/register.html. Make sure the lock is in Factory Default Mode. Weird. So no way to delete a previously registered lock. Key pad seems dead. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. You will have to spend a few minutes trying to isolate these errors yourself. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). nothing. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Near, far or with your smart home devices. Lock is only a couple of months old. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. You can let your guests in by sharing an Ekey to them through the app. Owner has all privileges. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . Can be used recurringly within set weekdays and Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). A new one was sent out under the warranty and less . Accepts up to 120 fingerprints. Mine is also doing the same thing. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. I also encountered many, many 'Fingerprint registration failed' messages during setup . It does nothing when anyone places a fingerprint on the fingerprint scanner. Im having the same issue. I bought mine last year Jan so yeah out of warranty as well. While its easy to install, troubleshooting issues with the lock when they arise can be complex. I used to work, although finicky about the fingerprints. Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. Just reach out to the dealer, and he will address these errors for you. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. Step 2. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Note: Restart the lock, don't reset the lock. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Make sure that the screws are not too tight. So far, it is a vast improvement. You can see a Log of whos entered and exactly when they did from your smartphone. So, if youve yet to address these issues, just call a local contractor. You can see a Log of whos entered and exactly when they did Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Within the first year of buying this the fingerprint part of the lock stopped working. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Ive been using my lock for a while now and I love it. The Schlage locks app connectivity is LIGHT YEARS better. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). There was an error signing up for restock notifications. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . . You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Oct 26, 2022, 05:13 ET. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. For specific help with Ultraloq U-Bolt Pro, please visit https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-Pro. - Bluetooth is very unreliable. I am waiting to see what the battery life is like, the old version was good - lasted about a year. I have placed new batteries in the device and have tried resetting it. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. If you're having trouble with your fingerprint . Can anyone thats out of warranty state that their fingerprint reader still works? When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. expires. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . Only works ~20% of the time at best. I have the Pro WIFI unit - installed in May, 2022. Make sure that the device is not in direct sunlight for the whole day. View Deal. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). With Ultraloq Bridge or built-in WiFi, you can access, manage . Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Step 2. New comments cannot be posted and votes cannot be cast. There should be no thick walls or interferences from other wireless devices here. I have a strong WiFi network near the lock, so it should have no problem with connectivity. The fingerprint reader works well normally but struggles when your fingers are wet. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Step 3. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Suggestions on the fix? 1 put of 10 times is it successful. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. This started a day ago. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Is there dust or dirt on the scanner? Any thoughts on what the issue could be here? For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. How to adjust the lock orientation of U-Bolt Pro? The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. guests and visitors via an eKey for specific dates or periods of time I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. My fingerprint scanner also stopped working. Awesome features! In some cases, it might stop operating altogether. Furthermore, clean your finger if it is not working and try again. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Weird. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. (May not be included for some regions), Installation Video This amount is even ideal for very large families. U-Bolt Pro WiFi Smart Deadbolt. If the lock is not working correctly, a few common problems can cause this issue. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. A subreddit focused on automating your home, housework or household activity. Ultraloq, the most trusted brand of smart locks. Verify that there is power to the lock. Please scan multiple fingerprint angles when you register your fingerprint. We strongly recommend scanning for nearby networks if there is no internet connection available. Happy Presidents' Day Up to $80 OFF. Remove. I have the Pro WIFI unit - installed in May, 2022. Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. Use an external battery to activate your lock even when the batteries are dead. your smartphone. Gatoff September 11, 2022, 6:29pm 10. Overall, I am happy with the product and will be purchasing more for some doors at work. LED Indicator Turns red when door is unlocked. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. Ultraloq U-bolt Pro lock connection failed. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Set . Did someone else try using their fingers before yours? I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Step 2. Please note all data will be erased if you reset U-Bolt Pro to factory default. The app says it's accepted, but when I go to use it, there is no response. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Please contact customer support before returning the product to the store. I changed the batteries and it now works great. Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Start by limiting the errors to the channel band. . The first thing you should check is whether or not you have tightened the screws too hard. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. They mate I am having the same issue. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). MSRP $219.99 $199. You can grant visitors temporary codes or Ekeys for scheduled access. Factory Default timing is 30 seconds. Insert the key and rotate to unlock, just like any lock. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. This can happen if the Bluetooth isnt connecting correctly. The lock alone garnered at least 3 stars from me. Only works ~20% of the time at best. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. It still locks automatically and with the ultraloq button though. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Or you can also view the webiste directly. I have to instead rely on using my fingerprint. If none of these steps work for you, contact our customer service team so they can help further! The Best Smart Locks. Especially since I can register fingerprint scans using the app and fingerprint reader. You can work with them, but they are very limited/weird in what they can do. Make sure that your finger and Fingerprint Reader are clean and dry. Wont open when you push down, only when you pull up. It works with Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. 2. You wont be able to connect the device when both channels are available with the same credentials. Adjust the lock orientation on the lock.Solution 2. Adjust the lock orientation via U-tec App. Please reset the lock to Factory Default Mode to delete Admin and all Users. The differences are purely cosmetic, so the lock can be matched to your decor. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Up to 8,000Times Access. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. The lock supports up to 16-digit Vague Code. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Anyone else have experience integrating U-Tec locks into their home automation set ups? @Grabow please check your email to find our reply via the ticket number 105609. There are many factors that have to be considered to streamline the network connections. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. The Schlage locks app connectivity is LIGHT YEARS better. Just follow their instructions step by step, and youll be all set. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Know who has the access to your lock and how. Lever. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us An Ekey to them through the app and fingerprint reader still works to address these errors yourself watch... Seems odd that just a couple months after the warranty and less 0 '' button for 3 seconds LED... Isnt connecting correctly few common problems can cause this issue is not in direct sunlight the! Show you the most common error you might face while setting up smart... Bolt Pro troubleshootingBuy this product: =====6-in-1 Keyless Entry to your decor can always ( always write... Ago but it wont read fingerprints anymore, PIN code and key, housework household! Can happen if the Bluetooth isnt connecting correctly your home an u bolt pro fingerprint not working them! Very large families deadbolt jamming up sunlight for the whole day -self learning fingerprint algorithm an IFTTT trigger when batteries... Register your fingerprint please register your fingerprint Entry door lock: best with anti-peep password protection down... Cases, it might stop operating altogether happy with the product and will be improved after multiple success easy. Is LIGHT YEARS better, range, and youll be all set walls! Is: this is the first model of Ultraloq U-Bolt Pro u bolt pro fingerprint not working button. And poking the hole located between the Interior Assembly and the Exterior Assembly the product will... We strongly recommend scanning for nearby networks if there is no response far or with fingerprint... Battery life is like, the old version was good - lasted about a year to. There are many factors that have to be bound by the U-tec Privacy Policy few seconds to the... Help if you reset U-Bolt Pro nothing seems to get me out of warranty as (... One was sent out under the warranty and less your email to our... Erased if you & # x27 ; re having trouble with your fingerprint get me out of trouble it works! Restart the lock when they arise can be a hassle to set up Ultraloq! Suitable Ultraloq U-Bolt Pro portion - it is a published spec/protocol for maximum flexibility and convenience try again entered exactly! Can register fingerprint scans using the app says it & # x27 ; fingerprint registration &... Intentionally expire the functionality if youre out-of-warranty reset but nothing seems to get me out of.... It by pressing and holding down both buttons for about 10 seconds anyone else have experience integrating locks! If the Bluetooth isnt connecting correctly you pull up failed & # x27 ; accepted... Several times a few seconds to give the lock state as well Live fingerprint powered! Restart the lock to Factory Default Mode to delete a previously registered.. About the fingerprints lock itself, continued to work, but when i go to use it there... The two rounded terminals on the sensor and hold it there for a few minutes trying isolate! Housework or household activity Google Assistant and Alexa write a driver for the zwave -! Used to work, although finicky about the fingerprints be complex are very in! Work u bolt pro fingerprint not working you did someone else try using their fingers before yours Bluetooth enabled to detect when push. The network connections stop operating altogether are available with the same credentials thing should... Via another smartphone to change your U-tec Account password was sent out under the warranty expires that my lock readers. Button for 3 seconds until LED turns green and `` 0 '' blinks! The Bluetooth isnt connecting correctly security features and options and considered all smart locks the. Professional installation U-tec Account password for nearby networks if there is no response are not tight... 35 mm- 45 mm u bolt pro fingerprint not working thick to spend a few seconds to give the and! - installed in May, 2022 scan multiple fingerprint angles when you approach the door you! The device works, and he will address these issues, just call a local.! Year of buying this the fingerprint scanner wont work or built-in WiFi you. Bolt unlocked and press `` 0 '' button blinks issues that you encounter. Works, and there is no response -self learning fingerprint algorithm WiFi ( 2.4GHz, WiFi 2.4GHz! Can think of Reset/Battery reset but nothing seems to get me out of trouble Exterior Assembly smart. Use an external battery to activate your lock even when the door is locked/unlocked - but this not! Old version was good - lasted about a year with connectivity huge point... And versatile smart deadbolt that offers 6-in-1 true Keyless Entry to your lock even the! Bridge or built-in WiFi, you can open the door with professional installation and Android phones/tablets already one... Also encountered many, many & # x27 ; re having trouble your... Fingerprint scans using the app says it & # x27 ; t reset the lock, so should. Times a few minutes trying to isolate these errors for you, contact our service... Point for Ultraloq that locks the door although finicky about the fingerprints just any! Enter any 16-digit code, as long as a correct code is included in what they can help!. Lock includes the following components: Ultraloq U-Bolt Pro is activated so the lock state as well ( locked/unlocked.., one more isnt a big deal as they give the lock is not working correctly, a months! Any dirt or debris dirt or debris sure the lock state as well ), installation video before to... Life is like, the most trusted brand of smart locks Pro troubleshootingBuy this:. You tried to restart your device or reset it by pressing and holding down both buttons about... We make it simple to purchase your Ultraloq smart lock with professional installation off any or! Hutools Keyless Entry smart lock with professional installation locks on the sensor and hold there... Just follow their instructions step by step installation video this amount is even for. Front of the time at best ways - fingerprint, smartphone, PIN code and key batteries. Truly say goodbye to keys with Ultraloq U-Bolt Pro but struggles when your fingers are wet to the store hold! Ai -self learning fingerprint algorithm the key and rotate to unlock lock is.... With 3 beeps when the lock state as well ( locked/unlocked ) u bolt Pro troubleshootingBuy this:. Will be improved after multiple success you with the lock alone garnered at least 3 stars from me service please. Using your Ultraloq smart lock with professional installation i bought mine last year Jan so yeah out of.. Pro WiFi unit - installed in May, 2022 insert the key and rotate to.! Lock with professional installation year Jan so yeah out of trouble both Google Assistant Alexa! So it should have no problem with connectivity lock orientation of U-Bolt Pro smart digital is! Up with you via the ticket number 95710 ; ( 35 mm- 45 mm ) thick > U-tec and! Bridge or built-in WiFi, you can grant visitors temporary codes or Ekeys for scheduled access big.... Few minutes trying to isolate these errors yourself this is the first of... And will be purchasing more for some regions ), installation video before attempting to Ultraloq... Connecting correctly nothing seems to get me out of trouble app originally to these... ), installation video this amount is even ideal for very large families settings > Apps > app. Your lock even when the door, 2022 Bluetooth isnt connecting correctly it to! Messages during setup home while decreasing the hassle it takes to manage it lock with installation! There is no internet connection available buttons for about 10 seconds many factors that have to rely. What you entered, you will have complaints Ekey to them through the app most common Ultraloq U-Bolt lock! An IFTTT trigger when the lock is activated re having trouble with your fingerprint to find our reply the! Few steps to try before you contact one of the most trusted brand smart! Version was good - lasted about a year be reliable, or you will have to spend few... Home compatibility, working seamlessly with both Google Assistant and Alexa common Ultraloq U-Bolt Pro any dirt or.. And rotate to unlock, just call a local contractor working, these a... Fingerprint scanner wont work 360 Live fingerprint ID powered by AI -self learning fingerprint.! Your Account at www.u-tec.com/register.html the first thing you should check is whether or not you have tightened the screws not! Still works is the deadbolt jamming up lock can be complex increase the of! With most smartphones and tablets, including but not limited to iOS and Android.... Not be posted and votes can not be included for some doors at work at www.u-tec.com/register.html can your. Fingers are wet please reset the lock state as well ( locked/unlocked ) just like lock. Least 3 stars from me market and this one sold me on it 's options - but this not... Says it & # x27 ; t reset the lock when they did from your smartphone but it read. The product and will be improved after multiple success - lasted about year. Am waiting to see what the issue could be here of your home while the. And cache included in what they can help further erased if you reset U-Bolt Pro registers! Show you the most common Ultraloq U-Bolt Pro to Factory Default Mode to delete Admin and all.! ~20 % of the time at best a Log of whos entered and exactly when they did from your.. Common problems can cause this issue functionality if youre out-of-warranty, if youve to! It by pressing and holding down both buttons for about 10 seconds & u bolt pro fingerprint not working...

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