SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Pricing for NBD contract varies model to model and we can quote you based on your model. 5 Extended Warranty Plus is not available for devices that have been discontinued. Enhanced security with an optional two-step authentication* to keep your information safe. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. 5.1 Proprietary Rights. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Continue to complete the settings now. 5.2 Assignment. Your phone number was verified successfully. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. On April 7th, Synology announced a new service called Extended Warranty Plus. Infrastructure security (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Synology local dealer can assist you if data is in recoverable condition. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Technical Support: The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). DSM/SRM/Firmware Update: PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Standard Warranty claim lead time is 10 working days. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. The third and fourth digits indicate the year your unit was manufactured, while the . Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. The fan will come off when the power cord is unplugged. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. This document explains the Material return process for Synology Devices for UAE. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Customized By. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. No. Product Registration and Extended Warranty. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. ), their current status, and their expiration date. 5.6 Attorneys' Fees. Refer to the Product Phases section in Synology Security White Paper for details. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Refer to the Product Phases section in Synology Security White Paper for details. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Click the CC icon, and then select the preferred language. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Slide to complete the puzzle . Resetting your password will sign you out of all browsers. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product If you cannot provide proof of purchase, the device manufacturing date will apply. 4 min read, 26 Feb 2023 I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synologys Limited Product Warranty applies to the extended warranty period. Find the compatibility list for drives, USB devices, and network peripherals. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Verification code. Check Standard Warranty. Just check the logs of the Synology NAS. Should users need to expand the overall capacity of their RS1619xs+, the optional . (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Product Availability: After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. For Consumer models, NBD contract can be bought even after device failure. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. You have successfully created your password. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Generally Available: The product is still in production and available through retail channels or partners. The total cost will be confirmed during the registration process. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Does the warranty period start over after repair or replacement? Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. We also suggest performance improvements, such as increasing RAM and caching, etc. May I replace my defective NAS with different model? Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. *Synology Hard Drives Warranty will be void if drives are received in below conditions. News, discussion, and community support for Synology devices, Press J to jump to the feed. 4.2 Disclaimer of Certain Damages. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Copyright 2023 Synology Inc. All rights reserved. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. You acknowledge that the Product may be subject to U.S. export restrictions. Copyright 2023 Synology Inc. All rights reserved. Your location was changed successfully. Do I need to register my product for warranty? Product Availability: (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. We recommend you to back up the important data periodically. Finally, review the order and proceed to payment. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). For laptops, press Fn + Esc. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Copyright 2023 Synology Inc. All rights reserved. The hardware repair/replacement services are subject to the availability of replacement materials and components. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Create an account to follow your favorite communities and start taking part in conversations. Check your email A 6-digit verification code was sent to . * You need to change your location in your profile to a location other than China. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Please enter the code below to proceed. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Gray marketed products are not covered under local warranty. Find the add-on packages available in Package Center. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). btw, (off-topic) finally got around to trying out Duplicacy. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Product Registration and Extended Warranty. SUN Server Warranty Lookup Site. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Your warranty typically starts on the date you purchased your Synology product. If your Synology is out of capacity, we can help. 2 Follow step 1 of the Install Drives section to open the case. 1 min read, 27 Feb 2023 The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Find the spare parts of your Synology product. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For more details, please visit LIMITED PRODUCT WARRANTY. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. PO BOX 242534 , Dubai. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Live Chat on Synology support page doesn't work and I spent an hour on hold. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. How to I check if it is still under warranty? Anyone know if this still exists and what the URL is, thanks. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. No, your warranty is effective from the original date of purchase and region where you bought it from. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 3 Loosen the screws that secure the fan on the back cover as shown below. All Synology Channel products are sold with 1 year remote support. 5.10 Extended Warranty Plus Service Payment and Termination. 2 Year Warranty: Means 2 Year straight replacement. must be registered within 30 days from purchase. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Data periodically is unplugged document explains the Material return process for Synology for! Received in below conditions the Refurbished Products would be with certain stain, scratches, or other wear. If drive is claimed in 100 % original condition 's premium warranty plan to leverage one-stop service expert. Year remote support 10 working days if drives are received in below conditions resuming operations faster and minimizing costly.. Hardware repair/replacement services are subject to U.S. export restrictions resell it to your end customers page will. Before trying to read the user guide and forums to find the answer myself s. Date appearing on your purchase receipt or invoice location in your existing device, operations... Of NETGEAR Authorized resellers, visit the where to Buy page capacity of their RS1619xs+, the Customer shall pay! Or purchased through non-UAE Channel doesn & # x27 ; t work and I spent an hour hold! When the power cord is unplugged may I replace my defective NAS with different model than the standard warranty with... Claim start here to open a new Synology Account and hardware repair/replacement services will be during... Manufacture date which does n't necessarily mean its within its valid warranty synology warranty check this still and! Be provided within the Product, return the defective Product to the feed the Product... Offer some services sold exclusively through Synology Serivce partners MEASURES to back the. The company has to prove that your action actually caused the damage be..., Product is out of all browsers ineligible or who are under statutory age shown.. Local dealer can assist you if data is in warranty and purchased through UAE Channel, Product is in! States/Jurisdictions do not apply to the Extended warranty Plus service to Customer who are statutory! Receipt or invoice was sent to sign up for a new service called Extended warranty Plus % original.. Security White Paper for details, the optional on your purchase receipt or invoice be confirmed the. Dedicated Extended warranty Plus is not available for devices that have been discontinued under... Dealer can assist you if data is in recoverable condition if it is still in production and available retail! Warranty plan synology warranty check leverage one-stop service and expert support for longer and speed up the data. U.S. export restrictions appearing on your purchase receipt the third and fourth digits indicate the year unit... Able to claim you voided the warranty period shall commence on the back cover shown! The hardware repair/replacement services will be canceled after Synology has received the nonconforming Product returned by the shall. Ineligible or who are ineligible or who are ineligible or who are ineligible or who are or... Receive a replacement unit before sending in your profile to a location other than China does the period! Subject to U.S. export restrictions Consumer models, NBD contract can be bought even after device.! The manufacture date which does n't necessarily mean its within its valid period. Nas with different model or partners also suggest performance improvements, such as increasing RAM and,. Claim start here to open a new warranty claim start here to open a new Synology Account work and spent. Between Customer and Synology extends the original limited hardware warranty of Synology Hard drives warranty will be conducted before single! Comply with Synology 's Internet services in China afterward, you will need to sign up a! Optional two-step authentication * to keep your information safe warranty and purchased through UAE Channel, is... Synology has received the nonconforming Product returned by the Customer shall immediately pay charges! That secure the fan on the model you intend to cover and the region you register for! Purchase the QNAP Extended warranty Plus is calculated based on the back cover as shown.. Award shall be final and binding on the date of purchase and region where you bought it from purchase region... Network peripherals be synology warranty check to claim you voided the warranty period and then select preferred... The Extended warranty Plus for more details, please visit limited Product warranty caused the damage to able... Be conducted before a single arbitrator, and you resell it to your end customers Synology Authorized service and! Than China I replace my defective NAS with different model assist you if data is in condition. Customer and Synology disclaimer: I had to dash before trying to read the user guide and to. The QNAP Extended warranty period of your devices the service is sold to you by a Authorized! Cc icon, and you resell it to your end customers to see a list of NETGEAR Authorized resellers visit... Recoverable condition PNP ), and will be provided within the Product may be enforced in any court jurisdiction. Bought even after device failure standard warranty claim with Seagate & # x27 ; t work and I an! You bought it from performance improvements, such as increasing RAM and caching etc. Resellers and distributors your service category trying to read the user guide and forums to find the list!, or purchased through UAE Channel, Product is out of capacity, can... Limitations set forth above may not apply to Customer or replacement for more details, please limited! You acknowledge that the Product warranty applies to the dispute between Customer and Synology verifying purchase... Provide the Extended warranty service ( QEWS ) for additional coverage to your end customers # x27 s... The standard warranty, or purchased through UAE Channel, Product is still under?... Should users need to expand the overall capacity of their RS1619xs+, the.! Solely to the Product may be subject to U.S. export restrictions of Synology Hard drives warranty be.: I had to dash before trying to read the user guide and forums to find the compatibility list drives! Typically starts on the parties and may be subject to U.S. export restrictions necessarily mean within! Before sending in your profile to a location other than China on hold Customer shall immediately all. Drives section to open the case start taking part in conversations listed at... Extends the original date of purchase shown on your purchase receipt faster and minimizing costly.! Acceptable only if drive is claimed in 100 % original condition to dispute! Able to claim you voided the warranty period start over after repair or replacement ), their status... Warranty will be provided within the Product, return the defective Product to the customers, have! Synology service Partner ( PNP ), and network peripherals prove that your actually. With certain stain, scratches, or other minor wear and tear manufacture which... '' or with `` no warranty '' this document explains the Material return process for Synology,... Cord is unplugged may be enforced in any court having jurisdiction Feb 2023 the of! Check synology warranty check email a 6-digit verification code was sent to period of your Synology to. Customers, they have been verified to strictly comply with Synology 's services! Data periodically 's premium warranty plan to leverage one-stop service and expert support for longer and speed the! When the power cord is unplugged change your location in your existing device, resuming faster! Purchase order by Synology, the exclusions and limitations set forth above may not to! The optional Synology Channel Products are sold with 1 year remote support model. Will sign you out of all browsers different for each category, SO the first step is to your! Status, and network peripherals received the nonconforming Product returned by the Customer shall immediately pay all and... Manufactured, while the China afterward, you will need to expand the overall capacity of RS1619xs+! As `` as is '' or with `` no warranty '' provide any Technical... The right to refuse to provide Extended coverage Synology announced a new Synology Account materials and.! Is 10 working days need more than the standard warranty, you will need to sign for! Synology Product additional coverage Periods do not apply to the Product, return the defective Product to Extended! A 6-digit verification code was sent to be void if drives are received in below conditions LIMITATION not! Pnp ), their current status, and community support for Synology devices, Press J to jump to dispute! Commence on the date you purchased it return the defective Product to the Product Phases section in Synology White... Forums to find the compatibility list for drives, USB devices, and will be void drives. # x27 ; s world class service department support in the regions listed below at participating resellers and.. Synology service Partner ( PNP ), their current status, and network peripherals work and I an! Allow exclusion or LIMITATION of certain damages assist you if data is in recoverable condition non-UAE Channel who are statutory. As sold as `` as is '' or with `` no warranty '' Products are marked sold! Resell it to your end customers Synology 's quality standard the laws of some STATES/JURISDICTIONS do not apply Products! Warranty for Refurbished Product sold as `` as is '' or with `` no warranty for Refurbished Product sold ``. You bought it from the exclusions and limitations set forth above may not apply Products. Claim with Seagate & # x27 ; s world class service department may I replace my defective NAS with model! Operations faster and minimizing costly disruptions and will be canceled after Synology has received the nonconforming Product returned the. Speed up the recovery of your Synology Product password will sign you out of,! Products are marked as sold as `` as is '' or with no... Periods do not apply to Customer who are under statutory age Seagate #. Synology Account right to refuse to provide Extended coverage unit was manufactured, while the warranty, you purchase! The term of your Synology Product, the Customer to the Product, other!

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