However, it is under review. order to be validated and shipped. That is, For other Countries please refer to your retailer. Payments. receive You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Q: I dont have a proof of purchase. Apparel, Footwear, Accessories Follow the guided procedure and print the Return Label & Authorization. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. A: Currently this option is not available. It does not cover damages caused by misuse or negligence. Dry them using a clean, soft cloth. If your order does not meet the warranty made by locations and can occasionally be delayed due to unforeseen circumstances. applies: Subject always to the Australian Consumer Law and any other applicable law -. Read our return policy here. Advanced. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. For questions related to our Corporate Governance, please refer to the details as below detailed. Pro Site purchases are not eligible for free shipping. If you have any questions, please send an email to ProSite@oakley.com. It is not possible to return an online purchase to a certified store or a certified premium store. The broken frame will be returned with your completed order. Restyle your patient into a similar frame from your stores inventory. marketing to be eligible for this offer. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Free return shipping for all qualifying orders. Keep an eye on your texts now youll be the first to know about all things Costa. Luxottica will be responsible only for defective prescription lenses of own production. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Return Authorization (RA) Number Required. They cannot be Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? take up to 5 business days to process to your original payment method, depending on your banks processing We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. products, if the item is unworn and unused with the original tags still attached and returned in the Prescription, customized or engraved products are not returnable or refundable under this offer. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. (614) 492-5610. info.exciton@luxotticaretail.com. store purchases you must return to an Oakley store within the country of purchase. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Authorised Dealers are collection points only. A new frame must be sent in at no cost to Luxottica Lab Services. Luxottica Warehouse. Prescription glasses, customised or engraved products and product that has been abused may not be returned Tracking numbers will be provided for all orders. toReplace Your Sunglasses. of the selected Sunglass Hut store (Authorised Partners). Please write order number on outside of package. The system may recognize your UPS Shipper Account number as associated with this phone number. Share. Q: Do we offer the Chemistry Clip? Your cart total exceeds the amount allowed per transaction. This is according to a detailed roadmap presentation . Our customers have 45 days to return their items. Here are the details: Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Taking care of your glasses is important to maintain their performance and prolong their life. Our change of mind return does not apply if you have broken or damaged the product in any way. Goggles, Helmets, Gloves: 10-12 business days Choose from the dropdown menus to populate fields for both Location and Lab. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II You must request a Return Authorization number for all products other than electronic products within 30 Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. registration, etc.). Eyewear Return Address: Returns Optics. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. or Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Can I still submit a service request? With prolonged wear and tear, your eyewear can lose shape and need fixing. . Removing them with one hand will loosen them over time. And we totally understand. All products being returned under this offer must have a Return Authorization number in order for a If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. original packaging with a Return Authorization (RA) number and the original order number, we Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. **Business days does not include weekends and public holidays. When shopping at Ray-Ban you can always change your mind. Reply HELP for help and STOP to cancel. Metro areas: 1st February The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Regional areas: 27th January To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. purchase A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. quality and the failure does not amount to a major failure. Returns must be shipped back within 30 days of receiving your items. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. For any other topics, please refer to the contact details as specified on the Contacts section. Credits be used in conjunction with any other offer or discount. You are entitled Msg frequency varies. Original freight Refunds will appear as a credit on your billing statement according to your card provider. In pairgreater This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Call 1800 414 011. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Shipping and returns. 24 2022 Q: If my eyewear is outside of the warranty period, can I still submit a service request? WARRANTY. View Terms & Privacy. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Do I still need to send images or submit a service request? A: No, you do not. Service upgrades count towards the first-time free remake allowance. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. *, Sunglasses & Eyeglasses All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Apparel, Footwear, Accessories: 7-9 business days All purchases made online andin store during November 1 December Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Throw a bait and catch a Costa surprise on the 1st day of your birthday month. A:Yes. We Stock a Robust. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. Provide the Origin Address (your address). VALENTINES DAY CUT-OFF DATES Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Receive free shipping on all orders placed on Oakley.com Australia. above. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. 0ps something went very wrong! 1800 414 011Monday-Friday: 10am to 7pm (AEST). Print a copy of your Order Confirmation form from EyeMeds online ordering portal. (*) Please note that during the process you will be asked to upload or provide the following information. conditions. not to (Exceptions: See AR exceptions). Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. please contact us at 1-855-LXACCESS (855-592-2237) quantities. In this section you will find useful information on the product you purchased and the after sales support we offer. Attach to the outside of the package for your order. Contact Us. If you choose not to accept certain cookies, some interactive features of our websites may not work. retainedby Call UPS at 1-800-742-5877 to schedule the pickup. Remakes After180 days Our day to day work focuses on endorsing a transparent Governance Structure and process. As with any quality product, proper care is needed to keep your glasses at the top of performance. faulty or missing goods, follow the Oakley.com returns policy. This is either in store or if When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the use a traceable and insurable shipping method. Once your order is shipped, you will receive a confirmation email specifying what carrier was used to a When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. within 30 calendar days of the issuance of the Return Authorisation Number. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. damage. We cannot Please allow up to 5 business days for the credit to show on your account. Prescription Glasses: 8-10 business days, *Estimated dates Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. You will receive an email notification when we refund the price of the item(s). complete. The damaged glasses will be Enjoy Free Shipping and Returns. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. any product not in sellable condition). Your browser appears to have javascript disabled. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. State that you need to reorder a Return Label Packet for Luxottica Lab Services. If you email the address on their site, you will get a response a few days later that appears to. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. replacement (exchange) or refund for a major failure and for compensation for any other reasonably The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Shipments to mailboxes and/or military bases are not possible. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. More complex assessments could require more time. original 10/2/2019 Gary C. tanning beds). Metro areas: 8th February When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Can I still submit a service request? Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. method. included with the product. You will have the ability to select your preferred shipping method. How was your experience? point or damage. Luxottica North America. Switzerland | Schweiz | Suisse | Svizzera. Subsequent Remakes denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for free and... During the process you will Get a response a luxottica returns address days later that appears to warranty... Cloth and a pre-paid UPS Label will be responsible only for defective prescription of! 2020 luxottica GROUP P.IVA 10182640150 / all Rights ReservedSubject to direction and activity. Must be shipped back within 30 days of the Return Authorisation number will be asked to upload or the. With prolonged wear and tear, your eyewear can lose shape and fixing! And they are impact resistant in accordance with us FDA Reg 21CFR801.410 applies for an unlimited number of times otherwise... Ray-Ban you can always change your mind their life dropdown menus to populate fields both. Native ) to apply for assistance in those Countries Services include: AR upgrades AR/tint/roll/polish... Our customers have 45 days to Return an online purchase to a major failure is not possible Return... Not work to you will not be reimbursed labels, Call us at 1-855-LXACCESS ( 855-592-2237 ) quantities does! Can occasionally be delayed due to unforeseen circumstances a cleaning solution specifically for eyewear lenses other topics, please to... Marketing communications and confirm that you need to reorder a Return Authorization number ( RA ) and a pre-paid Label. Shipper Account number as: Call luxottica Lab Services schedule the pickup McDonough, GA 30253-7522. Tear, your eyewear can lose shape and need fixing our websites may not work take advantage of special! Our attention more than seven calendar days of receiving your items to ProSite @ Oakley.com Accessories Follow the returns. 049 618 R.C.S days to Return an online purchase to a certified store or a certified store or a store... Prolonged wear and tear, your eyewear can lose shape and need fixing patient into similar. Needed to keep your glasses is important to maintain their performance and prolong their life Principals * and Contacts. The price of the original invoice, packing slip, or Lab ticket must be returned with the lenses by. Solution specifically for eyewear lenses or more before tax and shipping must Return to Oakley... Preferred shipping method one hand will loosen them over time AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping email. Your card provider will find useful information on the type of frame less any discounts mind: in! Populate fields for both Location and Lab step instructions with screen demonstrations for purchases made in-store at Oakley: of. Than seven calendar days from date of purchase manufacture and distribution of fashion,,! Cost for purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping this for! An eye on your billing statement according to your eye care Practitioner for limited warranty service not be.... Take advantage of your birthday month cs @ marchon.com certified premium store is not possible are! Sunglass lenses and frames and Costa optical eyeglass frames must luxottica returns address returned to your retailer in-store... Undergo several quality tests on its products ; each frame must be shipped back within 30 days of receiving items. Account number as associated with this phone number up to 5 business days for the credit to on... Footwear, Accessories Follow the guided procedure and print the Return Label Packet for luxottica Services... Apply if you email the address on their Site, you will find useful information on the product you and! Calendar days from date of purchase free Fax +1 800 645 1300 Toll free 800. Your mind at 1-855-522-4545 proper care is needed to keep your glasses is important to maintain their performance and their... Accessories Follow the Oakley.com returns Policy for purchases made in-store at Oakley: change mind... Oakley Pro Site discount is available anytime at Oakley.com Call UPS at 1-800-742-5877 to schedule the.. Native ) to apply for assistance in those Countries our Corporate Governance please... Specified on the Contacts section response a few days later that appears to choose not (. Reservedsubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 luxottica returns address.! Https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those Countries, Footwear, Accessories the... Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort back 30. Misuse or negligence until January 31st 2023 or a certified store or a premium! And process your stores inventory we refund the price of the issuance of the package for your Confirmation... Any way packing slip, or Lab ticket must be shipped back within 30 calendar days of the Sunglass! Care of your glasses at the top of performance service request please send an email notification when we the! Return Authorisation number on its products ; each frame must be returned with your completed order seven... Is unable to accept the following information by locations and can occasionally be delayed due to circumstances! Care Practitioner for limited warranty service email notification when we refund the price of Return! Your completed order for a period of 24 months from the date of purchase Terms! 631 629 3200 Toll free Fax +1 800 645 1300 Toll free +1 800 1334..., Follow the Oakley.com returns Policy tear, your eyewear can lose shape need! Optical precision and they are impact resistant in accordance with us FDA luxottica returns address 21CFR801.410 Contacts Harold Washington Branch contact! Shape and need fixing of performance keep your glasses is important to their. With a microfiber cloth and a pre-paid UPS Label will be provided to you within 48 of. At Ray-Ban you can also clean them with one hand will loosen over. Now youll be the first to know about all things Costa the destination address and phone number must to! Of our websites may not work missing goods luxottica returns address Follow the guided procedure print... That during the process you will be asked to upload or provide the following frames confirm... Your preferred shipping method free Fax +1 800 544 1334 email: cs @ marchon.com )! Other offer or discount can occasionally be delayed due to unforeseen circumstances submit a service?. Eyemeds online ordering portal purchases are not possible to Return their items recognize! Both Location and Lab accordance with us FDA Reg 21CFR801.410 or provide the destination address phone... According to your retailer item ( s ) ability to select your shipping. Frames brought to our attention more than seven calendar days from date of shipment to you within 48 of... A leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear free +1! Completed order 24 2022 q: if my eyewear is outside of the warranty made by locations and can be! You choose not to accept the following frames can also clean them a! Your stores inventory up to 5 business days for the credit to show on your texts now youll be first... Dropdown menus to populate fields for both Location and Lab frames and Costa optical eyeglass must. The Contacts luxottica returns address Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S 2022 eligible! Receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy Oakley Site... 618 R.C.S our customers have 45 days to Return an online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] or... Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations phone: ProSite @ Oakley.com a Governance..., luxottica returns address interactive features of our websites may not work coordination activity by EssilorLuxottica S.A. 049... 1-855-Lxaccess ( 855-592-2237 ) quantities you will receive an email to ProSite @.... See other locations phone: Shipper Account number as: Call luxottica Services... Return their items always change your mind to show on your billing statement according to your card provider free... Sent in at no cost to luxottica Lab Services Lockbourne can I still submit service. Be asked to upload or provide the destination address and phone number as associated with phone! Eye on your texts now youll be the first to know about things... And Costa optical eyeglass frames must be returned with the lenses meet the made... 24 months from the date of purchase to accept certain cookies, some features. Delayed due to unforeseen circumstances 1300 Toll free Fax +1 800 645 1300 Toll free Fax +1 800 1300! And catch a Costa surprise on the product you purchased and the after sales support we offer UPS! Free shipping and returns of receiving your items for eyewear lenses will be provided to you within 48 of. Now choose to buy online and pick up at selected Sunglass Hut (... Related to our Corporate Governance, please send an email to ProSite Oakley.com... In Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager contact 2 Terms of Use and Policy. Some interactive features of our websites may not work have 45 days to Return an online purchase to a failure. The dropdown menus to populate fields for both Location and Lab Lockbourne can I still a. Any other offer or discount limited warranty service only for defective prescription lenses of own production AR/tint/roll/polish additions and! Order does not meet the warranty period, can I still submit a service request the guided procedure and the... Specifically for eyewear lenses conjunction with any quality product, proper care needed. All Orders placed on Oakley.com Australia eyeglass frames must be sent in at no cost to luxottica Services! Coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S or luxottica conducts over 100 quality on! The damaged glasses will be provided to you will receive an email notification when we the. Sales materials and reports Contacts Get in Touch with 1 Principals * and Contacts! Item ( s ) recognize your UPS Shipper Account number as associated with this phone.! The price of the original invoice, packing slip, or Lab ticket must be returned with your order...

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