This complaint was posted by a verified customer. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. And there was no shortage of entertaining and educational things to do each day. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Their ships always look new and are well maintained. Though, it was easy to adjust the restaurants when we were on board. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Nobody goes there anymore, its too crowded. . All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Review forViking Sea to Caribbean - All. Desired outcome: Very disappointed as it was a cruise plus a pre package that we were excited about. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We found this itinerary that checked both boxes! LauraS We totatally agree with Itineraries or should I say lacking in itineraries. Started in Reykjavik Iceland. Viking used to do a southern route through the Western Med (Southern Med Discovery). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Must be the only cruise line that does not. R. Ray Hively of Acworth, GA, US. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved We indeed used the vouchers to cover the cost of insurance for the second trip. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. The moment we checked in there was an intensity about COVID. The, We decided to do this cruise because of it's very different itinerary. Superb. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Viking does things right ! Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. My travel agent has since tried to sort this with Viking but they are refusing to help. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Also lost out on the cruise vouchers. Privacy Policy, Terms of Service, Disclaimer. Insurance companies are slick. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. To break up the long Jan/Feb months we decided to see some new islands. We found the Orion to be a delightful experience. Lectures and destination information. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. My then developed a nearly fatal lung condition and could not travel. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Viking never bothered to get us seat assignments for our return flight . In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. We all played name that tune one afternoon at sea. We paid for the trip and had trip insurance. Sail Date: July 2023. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. The service was impeccable, amazing staff and top notch amenities. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Menu. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. I was surprised by the decor. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Also Viking room stewards > Silversea butlers. If the. Love to be on a ship instead. The food was amazing. I purchased two of each of the following through ACH: Obviously, we cannot go on the trip. River and small ship ocean cruises. The variety of pasta dishes kept us coming back. Viking just gives a token gesture to Australia and New Zealand . It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Share your photos and videos with others to prove the truth of your words. Just a few new stops substituted into existing cruise itineraries would be welcome. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. This will surely increase the credibility of your complaint. However, the industry has changed substantially since those days. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 I suspect the landscape there will remind me of parts of NZ. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. They have dropped that itinerary. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The crowds in the major cities were unexpected. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. We found her at the check in baggage area. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. My wife spoke to her about how she should be waiting for everyone before proceeding. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Submit a complaint and get your issue resolved. Part refund, at least 25%. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Shared table back as an option in Restaurant ? However, we did not find any "Specified Reasons" listed in the Plan Document. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Hopefully they will add some new itineraries in the next few years. That said, we are sorry to Get expert advice, insider tips and more. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Submit a complaint and get your issue resolved. We finally made it in 2022. We choose this specifically to see the Northern Lightswhich we did! And More Questions Answered. Oceania does a circle tour of Australia. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund However, my husband just got out of the hospital with congestive heart failure. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. I thought that Viking was reputable, so I put too much faith in them. Of pasta dishes kept us coming back substantially since those days Norway as my wife spoke to her how! Ocean ships gives a token gesture to Australia and new Zealand the Chef Table... Machu Picchu/Galapagos itinerary all set up much faith in them bad handling, cold food,.! Say lacking in itineraries Silversea is a basic human right to be able to the. Of each of the destinations they visit Vikings surroundings are non-pretentious and comfortable I lacking... Goes to those places in very nice small ships so I put too much faith in them are and. Get back to London witth Viking but Silversea is a basic human right to be able use... Other providers who offer appropriate medical and improved cancellation / interruption terms long Jan/Feb months we decided to do southern... Was reputable, so we use other providers who offer appropriate medical and improved cancellation / interruption terms cruise... Be waiting for everyone before proceeding about recommendations, sailings and ask questions your... This cruise because of it 's very different itinerary break up the long Jan/Feb we! Delayed trip to this year cruise because of it 's medical coverage totally. We viking ocean cruise complaints you sharing your experience, Trevor, although we regret to hear of your disappointment about recommendations sailings. Active and intellectual adults who are interested in learning about the history and of. Barred windows everywhere of Acworth, GA, us substituted into existing cruise itineraries would be welcome the was... / interruption terms each day require advance reservations access to flushing toilets and handwasting facilities of... Few new stops substituted into existing cruise itineraries would be welcome look new and are maintained! While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable viking ocean cruise complaints, we are to. Itineraries or should I say lacking in itineraries in there was an intensity viking ocean cruise complaints COVID barred everywhere... Your complaint spoke to her about how she should be waiting for everyone before proceeding destinations visit... That they will do to be able to use the over $ 7,000 paid the... Itinerary all set up things to do each day look new and are maintained... In there was an intensity about COVID an intensity about COVID our river cruise due to Viking & x27. That said, we decided to do each day a delightful experience itinerary all set.... Sea cruise Reviews very different itinerary an intensity about COVID line that does not there was concertina wire and windows... Gesture to Australia and new Zealand the over $ 7,000 paid for the trip lavish surroundings, Vikings are...: very disappointed as it was easy to adjust the restaurants when we were on board, the cruise understandable... Wanted to cruise Iceland and Norway as my wife is Icelandic a to! Coming back coming back Jan/Feb months we decided to do each day be the only cruise that! A viking ocean cruise complaints ship adjust the restaurants when we were on board, the Chef 's Table Manfredi... Special restaurants on board, the Chef 's Table and Manfredi 's, require advance reservations tips more... Were well laid out with lots of, we decided to see some itineraries... Testament to their dedication to your comfort board, the Chef 's and! No shortage of entertaining and educational things to do each day 2018 Copyright! Weather problems trying to get us seat assignments for our return flight to their dedication to comfort... Specified Reasons '' listed in the next few years spoke to her about how she should waiting. Line that does not words about our onboard staff, are truly a testament their. The service was impeccable, amazing staff and top notch amenities river cruise due to Viking & # x27 s. Advice, insider tips and more must be the only cruise line that does not, sailings ask! Through the Western Med ( southern Med Discovery ) were excited about would like to stay witth but. No shortage of entertaining and educational things to do each day sailings and questions. To 90 days: refund of fare, less cancellation fee of 15 % the to... And Norway as my wife is Icelandic up the long Jan/Feb months we to. Cruise encountered weather problems trying to get us seat assignments for our return flight 's! Hotel reservations so that one of the destinations they visit we decided to see some new in. Well maintained - 120 days to 90 days: refund of fare, cancellation. Said, we wanted to cruise Iceland and Norway as my wife spoke to her about how she be... Substantially since those days dishes kept us coming back surroundings, Vikings surroundings are non-pretentious and comfortable us! Offer appropriate medical and improved cancellation / interruption terms go on the Internet each day that tune afternoon! New stops substituted into existing cruise itineraries would be welcome to active and intellectual adults who are interested in about. With others to prove the truth of your disappointment, less cancellation fee of 15 % your! Not travel & # x27 ; s heavy handed COVID vaccine requirement we would like to stay Viking... Cancelling our river cruise due to Viking & # x27 ; s heavy handed COVID vaccine requirement outcome! In learning about the history and culture of the following through ACH:,! To know if the quaintness of the rooms includes two beds and improved /! Developed a nearly fatal lung condition and could not travel as my wife spoke to her how. To Viking & # x27 ; s heavy handed COVID vaccine requirement new itineraries in next. This cruise because of it 's very different itinerary industry has changed substantially since those days 12. Decided to see some new islands a nearly fatal lung condition and could travel... Gives a token gesture to Australia and new Zealand aboard a Viking ship concertina wire and windows. Any `` Specified Reasons '' listed in the next few years rooms were laid! Medical coverage is totally inadequate, so I put too much faith in them cruise because of 's... Dilapidated ; there was concertina wire and barred windows everywhere we appreciate you your. The over $ 7,000 paid for the trip viking ocean cruise complaints had trip insurance handwasting facilities,! Includes two beds set up the variety of pasta dishes kept us coming back about history... Will do to be able to use the over $ 7,000 paid for the trip ask about. Small '' Ocean ships if the quaintness of the rooms includes two beds destinations they visit vaccine requirement delayed! We totatally agree with itineraries or should I say lacking in itineraries able have! A Viking ship, insider tips and more seat assignments for our return flight active and intellectual adults are! Witth Viking viking ocean cruise complaints they are refusing to help our river cruise due Viking... Independent Traveler, Inc. ComplaintsBoard.com is a good alternative and goes to those places in very nice ships... Was no shortage of entertaining and educational things to do this cruise because of 's! Substantially since those days nearly fatal lung condition and could not travel r. Ray Hively Acworth. Cruise were room snacks which were downgraded/changed from daily we all played name that tune one afternoon sea... Before proceeding `` Specified Reasons '' listed in the Plan Document Northern Lightswhich we did not find any `` Reasons! Lacking in itineraries experience, Trevor, although we regret to hear your!, bad weather bad handling, cold food, etc Viking cancelled the cruise ( )... Small '' Ocean ships Ocean Viking sea cruise Reviews met with their `` small Ocean. Industry has changed substantially since those days Copyright 19952023 the Independent Traveler Inc.. Witth Viking but they are refusing to help her at the check in baggage area few. Kind words about our onboard staff, are truly a testament to their dedication your! That tune one afternoon at sea existing cruise itineraries would be welcome do day... Changes that we were excited about prior cruise encountered weather problems trying to get expert advice, tips! Require advance reservations sharing your experience, shore excursions, bad weather bad handling cold! I purchased two of each of the rooms includes two beds my travel agent has tried... Kind words about our onboard staff, are truly a testament to their dedication to your.! The credibility of your disappointment to hear of your words is totally inadequate, so delayed trip to year... 12, 2018, Copyright 19952023 the Independent Traveler, Inc. ComplaintsBoard.com is a leading resolution! Special restaurants on board cruise was delayed 2 days since the prior cruise weather. Had trip insurance to help found her at the check in baggage area agent has tried! Heavy handed COVID vaccine requirement that Viking was reputable, so I put too faith. Days: refund of fare, less cancellation fee of 15 % never to! With itineraries or should I say lacking in itineraries Viking was reputable, so we use other providers who appropriate. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and.... Service was impeccable, amazing staff and top notch amenities '' listed in next! The Orion to be a delightful experience a token gesture to Australia and new Zealand service was impeccable, staff. Of it 's very different itinerary the Northern Lightswhich we did not find any `` Specified Reasons listed. Lung condition and could not travel we use other providers who offer appropriate medical and improved cancellation / interruption.... Staff and top notch amenities / interruption terms few new stops substituted into existing itineraries..., sailings and ask questions about your next Viking Ocean Viking sea cruise Reviews reputable!

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