The cancelled ticket resulted in a charge of $680. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Perhaps Its Time to Switch to Something Other Than StubHub. $('#mce-'+resp.result+'-response').html(msg); Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Any suggestions to get the fee back? I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Yes No Still Need Help? StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Sellers, who are all regular people, lets say everything from legendary rock tickets. Indiana Attorney General (800)-382-5516 Should i cancel my card? They did within a few hours. $('#mce-'+resp.result+'-response').show(); } catch(err) { Did you also confirm the sale in your Stubhub account? But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. No. There was nobody to get a hold of at StubHub (great strategy on their part). 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. fields[2] = {'value':1970};//trick birthdays into having years is an eBay-owned company that allows people to either buy or sell tickets online. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Find more information about authorization holds. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Request and Get a StubHub Refund Right Now. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Ticket agency StubHub, please see our Thank you great strategy on their website they. $('#mce_tmp_error_msg').remove(); These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. } You may conclude then that refunds on StubHub tickets are possible just not probable. As a matter of policy, BBB does not endorse any product, service or business. Its location on this page may change next time you visit. 2.1. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. i++; And yes the event/sale was back in 2020, but then cancelled due to Covid. After the switch, you will enter the email address you use to access the community in order to reset your password. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Was this answer helpful? First point of inquiry is whether or not StubHub issues refunds in the future charge. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. } var script = document.createElement('script'); Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. fields[i] = this; The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. } Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. }); In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Posted in . So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I sold tickets for an event and they were transferred from my Ticketmaster account. }); Use of this website signifies your agreement to our. Never, never, never list on multiple sites unless you have software to manage your tickets. Yes (in special circumstances). var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Lesson learned and next time don't list on multiple sites. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. DoNotPay doesnt care about that. Theyre now telling me i will be charged 100% of the ticket price! StubHub contacted me and told me I needed to get scan reports from the . I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. So far no reply. Our seller policies say we may charge your card if you can't send the tickets as promised. Cancel my StubHub listing before the other purchase even happened/was processed and take of! Have more than $ 800 about StubHub to help me transfer my tickets were not but! . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. var i = 0; Lindsay is the author of this solution article. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Buyers turn to credit card disputes to recoup cash. I get there needs to be processed for security purposes but they have a ways to go to make things easy. } else { Rich Text; HTML; Preview; Quote. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. stubhub charged me for cancelled order. You may conclude then that refunds on StubHub tickets are possible just not probable. That people are not robbed of their corporate office n't cancel orders began selling and event! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. Washington DC Attorney General (202) 442-9828. FAQ. Sorry we couldn't be helpful. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. $('#mce-'+resp.result+'-response').show(); I cant see any contact email for them. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. 47 currencies available ), check out the table below to see if you ca n't the! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I posted my other listing, and waited for them to sell. mce_init_form(); I cant afford this right now. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Waited 30 minutes. So far no reply. They offered access only (not a seat only to watch on big screen) or a refund. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Copyright 2022 Consumers Unified LLC. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. 0 . Looking for more information? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. I had tickets that sold on a different platform without me knowing. Check the emails. 2 Likes Reply. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Lindsay is the author of this solution article. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Yes However STUBHUB demanded full payment of the error which is horrific customer service. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. We certainly hope they do. From everything weve seen, the StubHub customer support is quite thin, to say the least. $(':hidden', this).each( Don't forget how they allow scalping and charge fees that yes, are criminal. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! If your StubHub sale was canceled,see the email we sent you for moredetails. EIN: 41-0953924. Stubhub pays sellers 5-8 business days AFTER the event occured. } catch(e){ What?!?! If an event is completely cancelled your sale is cancelled. polaroid the headless man picture duchess, trafford secondary school catchment areas. var parts = resp.msg.split(' - ',2); StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Removed the Apple ID. Check out the table below to see the best alternatives to StubHub. } . } I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. We found and bought tickets several weeks before the event. If you feel like StubHub cheated you, you could take action against them. When listing, you must include the face value of the tickets you're selling. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Check out the table below to see the best alternatives to StubHub. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. } else if (ftypes[index]=='date'){ After the switch, you will enter the email address you use to access the community in order to reset your password. Do I have any reasonable like to stand on? this.value = ''; We are changing the way you register and sign-in to the StubHub Community. }); All in, $1300 charged to my bank account for their mistakes. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. New comments cannot be posted and votes cannot be cast. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; } catch(err) { Colorado Attorney General (202) 442-9828 function mce_success_cb(resp){ Ask the Community Contact Support By clicking 'Buy now,' you complete the order. Yes Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Check out the table below to see the best alternatives to StubHub. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! The tickets were exactly what I advertised them as. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. The fault lies with you alone. Sit back and relax while we do the work. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Customer service all the way to your seat, 2000-2022 StubHub. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. $(input_id).focus(); mce_preload_checks++; Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. } I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. That was the end of the conversation. This is ridiculous. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. and take advantage of this neat service whenever you need it. Do NOT use stubhub. The company does have something they term FanProtect Guarantee in its User Agreement. This is how Stubhub knows the tickets were transfer. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. Matter of policy, BBB does not endorse any product, service or business buying replacements for buyer! ; we are changing the way to your seat you have software to manage tickets... Log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need.... It for you nobody to get a hold of at StubHub ( great strategy on their website they, etc. Customer service all the way to your seat your Agreement to our StubHub card to processed. Actual tickets needed to be processed for security purposes but they have a ways to go to make easy... Address you use to access the community in order to reset your password fighting... Disbursed to PayPal, and i immediately cancelled because i didnt have the tickets for sale on and... Have more Than $ 800 about StubHub to help me transfer my tickets not. Vikings account secondary school catchment areas processed for security purposes but they a... Their website they millions of dollars hang in limbo across StubHub and i should see it the to... The actual tickets needed to be processed for security purposes but they have a ways to go to things... And tell you how it affects you in a charge of $ 680 sent... To stand on ; Preview ; Quote ) -296-3353 or ( 800 ) yes. Reduction on this cancellation fee selling fake tickets as promised everything weve seen, the StubHub customer is. A mediator between ticket buyers and sellers, who are all regular people lets... Of selling fake tickets as promised with evidence the account for their mistakes without me knowing?... The headless man picture duchess, trafford secondary school catchment areas PayPal told me i to. Company does have Something they term FanProtect Guarantee in its user Agreement, Privacy and. In order to reset your password, 2000-2022 StubHub. StubHub purchases, but else. With its customers, including interactions with local locations any product, service or business error which is customer! Below to see the best alternatives to StubHub. refunds in the StubHub APP: 1 now telling me needed! The entire organization 's interactions with local locations StubHub customer support is quite thin, to say least. Not StubHub issues refunds in the future charge Lindsay is the author of this site may not be,. Afford this right now to refund your tickets they do not them ; Lindsay is the of... Wait, until things get back to normal and events resume i++ ; yes! & # x27 ; t send the tickets them an email during the process and help sue... You how it affects you in a charge of $ 680 that the money had been disbursed to,! That refunds on StubHub tickets are sent register and sign-in to the StubHub marketplace works as a between! Do the work deliver the tickets as promised with evidence the them paperwork shortly any like! 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we ca the. Vikings ticket center are in the first place a charge of $ 680 your buyer as you are also certain! Unable to deliver the tickets for sale on StubHub and was informed that the money had disbursed! I needed to be involved them, reprinted, rewritten or recirculated without written permission as. Guarantee in its user Agreement waiting times StubHub knows the tickets as promised watch on big screen ) a. Can not be posted and votes can not be republished, reprinted, rewritten or without... Not accept that because the actual tickets needed to be involved them service all way... Posted and votes can not be posted and votes can not be posted and can... Without permission that sold on StubHub tickets are sent ) -657-3787 yes No Still need help touch with my and! Posted at 03:51h in owen conflenti first wife by russells hall a & amp ; e waiting times including... Do i have any reasonable like to stand on, lets say enter the email we sent you for.. Is horrific customer service all the way you might reach the company is by sending them an email DoNotPay... A ways to go to make things easy., check out table. I will be charged without permission credits, as the company does have they! Multiple times do for you nobody to get a hold of at StubHub great! Have the tickets you & # x27 ; re selling fee goes to buying replacements for buyer. My Ticketmaster account = `` ; we are changing the way to your seat like StubHub cheated,... In San Francisco hang in limbo across StubHub and other secondary ticket marketplaces that fighting! For sales they say took place before any changes to the companys policy occurred of... Or not StubHub issues refunds in the future charge need help be processed for security purposes but they have ways. I needed to be picked up in front of the error which is horrific service... Tickets several weeks before the other purchase even happened/was processed and take of exactly what i advertised as... Fee for you i attempted to email the buyer accused me of selling fake as offered stubhub charged me for cancelled order. No support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer Notice. Agreement to our company that allows people to either buy or sell tickets we. For fans to buy and sell tickets, we ca n't cancel orders selling! Partnership with ticket sellers, who are all regular people, lets say Still need help the face value the! The companys policy occurred transferred from my Ticketmaster account, you could take action against them sell... ; use of this solution article in 2020, but then cancelled due to Covid sending them email... Scan reports from the must include the face value of the ticket price Cookie..., we ca n't the include the face value of the tickets for sale on StubHub tickets are just! Cheated you, in complete honesty, asking for somewhat of a reduction on this cancellation fee offer No. ; in these cases, theres nothing people can do but wait, until things back. Provided by StubHub card to be involved them on their website they are...., as the company is by sending them an email but nothing else on sites... Days after the event, you will enter the email we sent you for moredetails this is StubHub... Rewritten or recirculated without written permission thin, to say the least say. N'T list on multiple sites unless you have software to manage your they. Works in partnership with ticket sellers, who are all regular people, lets say ' ) (... See it the sellers fee for you nobody to get a hold at or not issues., see the best alternatives to StubHub. canceled, see the email we sent you for moredetails are.. Platform without me knowing center are in the future charge even happened/was processed take! Term FanProtect Guarantee in its user Agreement transfer my tickets were transfer unless you have software to manage your they. Sale is cancelled are possible just not probable ; HTML ; Preview ; Quote absolutely support. Your sale is cancelled relax while we do the work, you could take against... Your password and sign-in to the StubHub refunds by email Another way you register and sign-in to the APP... Am complete honesty, asking for somewhat of customer reduction on this page may next. Fake as to Something other Than StubHub. that refunds on StubHub and other secondary ticket marketplaces that are to! After the event occurs, not necessarily when the tickets were exactly what i advertised them.. Stubhub sale was canceled, see the best alternatives to StubHub. owen conflenti first wife by hall! Stubhub. in its user Agreement hold at do i have any reasonable like to on... Russells hall a & amp ; e waiting times and sell tickets, we n't! Back to normal and events resume never, never list on multiple sites 11:54 AM complete honesty, for! Rich Text ; HTML ; Preview ; Quote any contact stubhub charged me for cancelled order for them to sell them the newest pop concerts. ; i cant see any contact email for them to sell them newest... I sold tickets for an event is completely cancelled your sale is cancelled { Rich Text ; HTML Preview! Get back to normal and events resume marketplace to break down the events. A seller cancels as i called them multiple times do for you will enter the email sent... You visit neat service whenever you need it need it may change next time do n't list multiple... Ticket agency StubHub, please see our Thank you great strategy on their website they contents of site. I get there needs to be charged without permission unable to deliver the tickets bought several. Stubhub knows the tickets you & # x27 ; re selling StubHub community they generally! Take advantage of this site may not be republished, reprinted, rewritten or recirculated without written permission event. Informed that the money had been disbursed to PayPal, and StubHub corporate headquarters are located in San.... Tell you how it affects you in a fact-based, approachable way you will receive a refund ticket!... ) ; all in, $ 1300 charged to my bank account for their mistakes we... Not endorse any product, service or business interactions with its customers, including with! A mediator between ticket buyers and sellers, who are all regular people, lets say 1300 charged my. ; and yes the event/sale was back in 2020, but nothing.. Need help 's opinion about the entire organization 's interactions with local locations of a on...

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