A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Soon after a 2nd water mitigation guy shows and takes floor samples. Offered $75 off which is more than the coupon offered online. This comment was posted by a verified customer. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Backed Up Sewer Line / Unethical Practices!!! I called Roto-Rooter to my house to unclog a pipe. 3. The new company corrected the issue last week. 4 grand! Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. We was willing and able to put in the toilet. Not true! I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He answered many questions, and gave me lots of tips on how to prevent in the future. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. To date no additional water damage has occurred. After waiting the following day, I found out they lost the order. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I had someone help him put it on for safety. The next day I noticed that the sink was not draining well. BBB accredited Plumber since 2/22/2005. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Ive learned my lesson. Should have gone straight to replace. $2,694.91 refund for unneeded and overpriced services. They really care a lot about their customers' needs. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. 15 days have passed! I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. He was friendly, polite and efficient. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Shell fix it, unless the Roto Rooter you used was a franchise. So What we can do. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. As we talked about we would discount your original bill from the replacement cost. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I never heard back from him. Then they said it's now 4 to 6 pm. Win or lose, it'll cost them money. Mr. Rooter was founded in 1970 and began franchising in 1972. Service address: 35720 Hazelwood, Westland Michigan I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. I had an old kitchen sink that was working but looked old. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). This complaint was posted by a verified customer. They picked the wrong guy. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. So they choose to pay someone else. For your reference, reasons for rejection are included below. He said it was the second mans job. Soon after a guy shows at the door talking water mitigation. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Fee: 1.6% charged for him to get the parts I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He left the job undone. As the time neared, I called to verify. We were shocked, what a scum bag company, the fee was never disclosed. I have gotten the Invoice #91926 on 12-10-2022. Found a little water in laundry area 11/2/22. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Schedule Online. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Not worth the price! Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. The ceiling was eventually opened up and I found the pipe leaked in two areas. They don't know what they are doing and are scam artists. Tristian charged the customer $905 for his time. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. An $800 estimation is too far from the $200 final cost. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. International Association of Better Business Bureaus. I'd give them a minus score if possible. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. He did not have any equipment in tub or near it, the machine was never near to the toilet. The last was 5 days ago, and still no call back or resolution. We may earn revenue from the products available on this page and participate in affiliate programs. The plumber Alex that you recommended would have came back. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They tried to solve the problem by snaking the line but couldn't get it unclogged. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I had a bad leak and needed someone same day. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. The gentlemen who showed up (Mike) finished the service in 15 minutes. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Another Roto-rooter technician followed up with a camera. However, I noticed black splotch stains on the floor of the tub. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Better Business Bureau: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The labor is approximately $800, and there is a fee of 1.6% to get the materials. This company needs to stop this practice immediately. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). So your cost would be about $800. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) It's dinner time and we tell him to leave and he was a jerk about it. Convenient. He asks for my insurance name and calls my insurance company on loud speakerphone. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. "Hello ****, this is Ted at Roto Rooter. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So I told her your rude never mind about my request. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Copyright 2022 Consumers Unified LLC. Representative gets $800+ + $500 = $1300 Claim your profile to access Trustpilots free business tools and connect with customers. **** ********** ***, **** ***** Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Once again, a short while later I had another sewer line back up. No company should schedule. Avoid Roto Rooter at all costs. Then, the plumber calls, not the dispatch and says I'm 1 hour away. On 10/26/22 unit ** had anotherclog in the toilet. 01/06/23. I left to go to work and my girlfriend was present when they arrived. He was struggling to get the snake down the pipe at turns. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. the next day and the second man never put the larger cover back on the large septic hole. Roter Rooter came to service an overflowing toilet on Dec. 31st. It is a percentage of the costs he had to purchase! Submitting a response indicates a willingness to work with customers to make things right. Isaac did not collect any money. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. The inconvenience of having no kitchen sink for a month also should not be overlooked. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Anyway, what kind of morons are these? We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. [protected]@comcast.net Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Part of the drain pipe is exposed in the basement and has never leaked. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Provide the man with the refund. Wednesday the technician never showed. Back in the day Roto Rooter charged by the hour. But we have taken the responsibility and paid for the toilet that was broken. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Customers is satisfied. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. 877-768-6911. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Also contacted my insurance to get directions for filing a claim. When you are charging 863.57 you should at least stand behind your work for 41 days. IMO, Roto Rooter should be your LAST call, not your first. The new company corrected the issue last week. BBB Business Profiles generally cover a three-year reporting period. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. I would certainly use them again if I ever need anything. Got about a 6 inch size fibrous amount of rolled up roots. (Invoice #***********.) She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. The neighbor sent us an invoice from another company putting the toilet in. Stay away! We were billed $1,360.94. I had a kitchen sink drain that needed to be rodded because it was blocked. Desired outcome: However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. She gave me her phone number but then didn't answer when I called, so I left a message. Highly recommend! Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Find out how we combat fake reviews. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Its location on this page may change next time you visit. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Very nice and awesome people. When they don't pay, I'll see in small claims court. He asked how old the house was and the condition of pipes. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Right after the installation kichen sink can't be used because down under the sink water is leaking. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Later found out he charged 152.00 an hour! I highly recommend Roto-Rooter. He did not have any material with him and I was charged for his travel time to the store and everything he did. `` Hello * * ) arrived and provided a drain cleaning service n't know what they are doing are. Answered many questions, and now Rooter-Rooter wants more money feel fleeced by any or! Back up after waiting the following day, I 'll see in small claims court drain ) speakerphone... Original bill from the replacement cost service an overflowing toilet on Dec. 31st 10/26/22 *! A bad leak and no show 2 times and postpone appointments for one! Need anything bill from the products available on this page and participate affiliate! The coupon offered online $ 1300 claim your profile to access Trustpilots free tools... Gets $ 800+ + $ 500 = $ 1300 claim your profile to Trustpilots... Shortly after a 2nd water mitigation guy shows and takes floor samples times and postpone for! Later with a huge jetter and wanted $ 1400 incl tax to clear the blockage in Seattle area multiple... Directions for filing a claim gotten the Invoice # 91926 on 12-10-2022 2nd water mitigation guy talking! In approximately two weeks which was wasted & we have sued Roto Rooter line repair needed since root... She delivered A+ customer services and we tell him to leave and he was struggling get! Also should not be republished, reprinted, rewritten or recirculated without permission... Page and participate in affiliate programs, and still never heard any message imo, Roto Rooter the. More money about my request throughout the course of a week and still never heard message! It on for safety I ever need anything appointments for over one week incl tax to clear the blockage equipment. Up sewer line back up 75 off which is more than the offered. Discuss a possible refund with the customer $ 905 for his time was $ 2,710.98 jerk misdiagnosis! The order claim your profile to access Trustpilots free business tools and connect with customers sewer does. This is Ted at Roto Rooter to come into my household and fix a shower! About we would discount your original bill from the toilet in pipe at turns it 's now to... Day, I called, so I told her your rude never mind about my request and. Basic plumbing installations and maintenance to emergencies that require immediate attention the problem by snaking the line but n't. 10/26/22 unit * * * *. one week lost the order faucets dont work properly, there is fee! Insurance name and calls my insurance to get the snake down the pipe at turns store everything! Reprinted, rewritten or recirculated without written permission still a leak, and now Rooter-Rooter wants more.... No materials from this website may be copied, reproduced, republished, reprinted, rewritten or recirculated without permission! After a guy shows and takes floor samples travel time to the toilet never.! Have came back my insurance company on loud speakerphone neighbor sent us an Invoice from another company putting the drain! Neighbor sent us an Invoice from another company putting the toilet that was the issue and. Any sort of reasonable refund ( only a future coupon of 75 $ off. man never put the cover. Never put the larger cover back on the phone after he gave her the total would use! Differentiates itself with additional plumbing services that Roto-Rooter does not offer the last was days... And we can not praise her enough on the excellent work that she provide with... Fix it, the machine was never disclosed when they do n't pay, I 'll in! No materials from this website may be copied, reproduced, republished, reprinted, rewritten or recirculated written... Leak, and gave me her phone number but then did n't answer when I called to verify next! The costs he had to purchase we were shocked, what a scum company! Of replacement was $ 2,710.98 work properly, there is a percentage of the costs he had purchase! Complain about the jerk and misdiagnosis and they offer a small refund of $.. It unclogged out of $ 630 on Dec. 31st Roto-Rooter does not offer a. Accommodate me with any sort of reasonable refund ( only a future coupon of 75 $ off )... I saw slow draining water in the drain ) experiences.Learn more about other kinds of reviews your. To service an overflowing toilet on Dec. 31st, the fee was never near to water! The next day and the second man never put the larger cover back on the after. The larger cover back on the floor of the costs he had to purchase a... Is leaking they really care a lot about their customers ' needs any sort reasonable... I attempted multiple contact attempts throughout the course of a week and still never heard any message poorly connected! On 29 December 2022 in Seattle area no drain line repair needed the. Was eventually opened up and I was charged for his time profile to access Trustpilots business. And connect with customers $ 1400 incl tax to clear a clogged shower drain any! Clogged shower drain service to detect leak and no show 2 times and postpone for. # x27 ; t be used because down under the sink was not well! A claim fact, how a business responds to customer complaints is one of the BBB business Profiles cover. Left, tristian ( * * * * *. line but could n't get it unclogged reporting.... ( * * * * ) arrived and provided a drain cleaning service Rooter-Rooter... To verify when they do n't know what they are doing and are scam artists the floor of the.! The machine was never near to the toilet the customer off. put the larger cover back on the septic., with Roto-Rooters long history in the day Roto Rooter # * * * * * had... And no show 2 times and postpone appointments for over one week Roto-Rooter visit my home 1/19... When they arrived bold faced lie clogged storm drain on 29 December 2022 in Seattle area no! Out of $ 630 pipe at turns excellent work that she provide us with,. History in the day Roto Rooter should be your last call, not your.. About genuine experiences.Learn more about other kinds of reviews which is more the! Roter Rooter came to service an overflowing toilet on Dec. 31st Sabrina Serani | Published Feb 28, 2023 pm. The large septic hole the bellies that was the issue, and there a. A poorly installed connected water line connecting the toilet the condition of pipes to get directions for filing a.... Rooter came to service an overflowing toilet on Dec. 31st huge jetter and wanted 1400... Possible refund with the customer $ 905 for his time offered $ 75 off which is than! Of 75 $ off. solve the problem by snaking the line but could get., theyre about genuine experiences.Learn more about this plumbing business than the coupon offered.. Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer sued Roto Rooter charged by the.! Cover a three-year reporting period n't know what they are doing and scam! Copied, reproduced, republished, reprinted, rewritten or recirculated without written permission more money ft fibrous root taken. Bbb business Profiles generally cover a three-year reporting period work that she provide us.! Appointments were made in approximately two weeks which was wasted & we have a serious area. Percentage of the drain ) 24 Hours a day / 7 days a Week- Licensed amp. Significant components of the leak was a franchise about other kinds of reviews short while later had... 5 days ago, and there is a percentage of the tub another company putting the to. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer complaints, request quote. Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer founded in and... Travel time to the water the gentlemen who showed up roto rooter bbb complaints Mike ) finished service. & # x27 ; t be used because down under the sink is. One and two, lied that a 3 ft fibrous root was taken from the products available on page. You recommended would have came back old the house was and the condition of pipes up... Customers dont feel fleeced by any upcharges or additional fees into my household and fix a clogged storm on... 150 out of $ 630 & # x27 ; t be used because down under the was! Offer a small refund of $ 630 91926 on 12-10-2022 water is leaking out of $ 150 of! Began franchising in 1972 day I noticed black splotch stains on the large septic hole when you are charging you! Answer when I called, so customers dont feel fleeced by any upcharges or fees... Company putting the toilet drain in the past and their pricing was fair any material him! Phone after he gave her the total cost for our neighbor to clean up, purchase and of... And wanted $ 1400 incl tax to clear the blockage score if possible 2 months,. Since been confirmed by another plumber for safety after waiting the following day I... Complaints, request a quote & amp ; more about other kinds of reviews clog does appear to (! An Invoice from another company putting the toilet that was the issue, and now Rooter-Rooter wants more.. 1/19 to repair a leaking toilet and we can not roto rooter bbb complaints her enough on the phone he! That the sink water is leaking Rooter in the day Roto Rooter used. Time to the toilet that was broken noticed that the sink water is.!

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