An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Tried emailing but received automated response from Titan Travel Customer Service team.???? It promises a response in 14 days, not good enough as we travel before then! 100% financial protection through our bonds with Abta and Atol. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. I have just spent an hour waiting on the phone for the sales team to answer but no one did. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Sign in to get trip updates and message other travellers.. Hurghada ; Hotels This was untrue and it's admitted that it was a mistake. Advertisement . Guess what, no sign of the rep. Booked egypt holiday through another company will not bother with this company again. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Here are 8 tips for writing great reviews. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. We dont just aim to meet our clients' expectations; we strive to exceed them. We use cookies on our website. Driver waiting at airport with bottled water and all info for us. AP Photo/Wally Fong. This tracks your activity using third party cookies. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. Booked a (ta && ta.queueForLoad ? All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Hi Kathy,We're so sorry to hear of the issues contacting us. Compare travel insurance cover with Travel Supermarket*. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. They think by offering half price next holiday is suffice. By clicking a link you are consenting to this. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. If not, you may have to make a claim through your credit or debit card. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. But I wondered if anyone had any further info? But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. When you try to get money back under section 75, they fight you all the way. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. Find out how we combat fake reviews. I cant get through on the phone. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. It took a number of emails phone calls and letters before we got our refund. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! No one to answer the phone. Since July 2018, under EU rules, companies in the . Covid-related restrictions may be in place. Was on hold for ages trying to book a holiday. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Hire car booked - where to visit out of town? Just Go! Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. When we approached Teletext, it declined to comment. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. Hi Diane,We're so sorry to hear about these issues. We don't know whether eDreams has paid the minimum or provided any further cover. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. ATOL protection. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. What has happened with Saga customer service which used to be exemplary? After a hunt around and asking anyone we could see. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? Hi,Thank you for taking the time to write a review. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. Thanks. All this is backed up by the high standards and service youd expect from Saga. Sorry don't know how to post link but someone else will I'm sure. Agents for the company told us that we could expect to wait up to two months for our money. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . If you're unsure, you can check that your holiday is an Atol holder here. The local rep did not offer a solution. Possibly, but youre unlikely to get this back from the airline itself. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Two people some 22000. See Bird Holidays has ceased trading very sad. Hi Sue,We're so sorry to hear this. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. And how do you go about getting a refund? On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Again no apologies, even though it was the same person we spoke to earlier. Some of the UK's largest holiday companies told Which? Find out how we combat fake reviews. Its founder, in 1959 as Clarksons Tours, a subsidiary of the long-established City firm of H. Clarkson shipbrokers, was Tom Gullick, a former flag lieutenant in the Royal Navy.. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. This afternoon National Holidays . When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Thanks. It is about time the directors with there high salaries are booted out sort my holiday out. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Thanks. . I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. Thanks. We received similar advice when we asked what would happen if another national lockdown was put in place. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Modern Slavery & Human Trafficking Statement. We stayed at the Pia Bella, the hotel was lovely. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Ltd - www.imadtravel.com. 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