. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Check out some of our frequently asked questions online. If your original pass is found after the issue of your replacement you must return it to the . Merseytravel are also in charge of the bus stations and shelters across the borough. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Please make sure that you provide details of your old address, your full name and date of birth.. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). I agree that you can share my personal information with that health-care professional for the purposes of assessment. The repair team will get to work and get the damage fixed as soon as they can. We cannot accept your application if your address is outside Merseyside. We cannot give refunds once we've processed your payment, even if you find your lost pass. can i use my greater manchester bus pass in blackpool If you already have a Merseytravel Local Travel Pass you do not have to reapply. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. It's your responsibility to renew your pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. /BitsPerComponent 8 We aim to have normal service resumed as swiftly as possible. Please send photocopies, not the original documents. If your Senior Pass has been stolen, report it to the police. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . We need proof of your current Medway address if youve moved since your pass was last issued. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. colour. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . } !1AQa"q2#BR$3br If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Your supporting evidence must be dated within the last 12-months. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. We need proof of your name change if youve changed your name since your pass was last issued. Merseytravel Centre when you bring your application. Updated 01:22, 8 MAY 2013. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Your new pass will be not sent until a week before your old pass expires. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Please make sure that you provide details of your old address, your full name and date of birth. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If your Senior Pass has been stolen, report it to the police. However, if you receive Universal Credit you will not have to pay the fee. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. passport size. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. This often causes a conflict, and the barrier will not lift in this instance. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. You can appeal within one month of the date of your decision outcome. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Any payments made using a mobile device (e.g. You must call into a Merseytravel Centre. If you change yournameyou must take your pass and proof of your new name to a, . We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. ck3 alexander the great dna. as the ANPR Camera will only read those approved by the DVLA. Found pass. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Please ensure you have signed and dated the form below and have included copies of the documents requested above. can i use my greater manchester bus pass in blackpool Harekete Ge. A bus operator in the North West. Student bus travel from just 98p** per day - Unlimited good times! The charge to replace a lost bus pass is 10.00. Arriva North West. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. % If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. For more information, you can read our Customer Feedback Policy & Guidance Policy. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. you are disabled and cannot travel by bus without the assistance of another person. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can get a free older person's bus pass if you: are a Medway resident. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Your supporting evidence must be dated within the last 12 months. Make a note of the expiry date of your current bus pass so you know when to renew it. You should allow 6 weeks for your application to be processed. You can call our Customer Service Contact Centre on 0151 330 1004. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Pass holders will also be unable to travel free on . We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. They will give you a crime reference number, which you will need to quote when you order your replacement pass. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. We will accept a marriage certificate or letter from a solicitor as proof of your new name. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Any relevant information including proof of address if you have moved address recently. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Check out some of our frequently asked questions. Jadu. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Get In Touch webform and complete the Fix It / Report It option. You'll need to provide a crime reference number. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. If your Medway bus pass is stolen, we'll replace it for free. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Typically, this will be the confirmation email . 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. you are not yet 60 years of age and need to apply on grounds of disability. Why must I now pay 10 for an Over 60s Travel Pass? Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Book a library appointment to replace your free bus pass. - Pay once and use it as many times as you like throughout the term. Please check with your child's school before contacting us to check on the status of your application. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. You can find more . If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. I want to report a damaged bus stop / shelter. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. All items are logged with our Lost Property Department immediately. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Get weekly Wirral View updates in your inbox. Find out where your nearest Travel Centre is. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Thanks for subscribing! If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Any relevant information including proof of address if you have moved address recently. 00:00, 1 APR 2010. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. No, you will need to buy a ticket for your journey. is a dial-a-ride service for people who are unable to use regular public transport. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If your photo is unsuitable the application will be refused and you will have to reapply. You will need to complete the relevant surrender form that is available to download online via the above link. Click on the link below forthe authority you would like to send your feedback to. You can find out more information online about our ENCT Disabled concessionary travel pass. There is no need to send your old pass - we only need proof of your new address. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. It must be dated within the last 12 months. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. We will charge you to replace a damaged pass. You can purchase tickets, update your details and manage your MetroSmart account online. Further information on the disabled persons bus pass. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . This could be a free bus pass, a discounted bus pass or help with travel . Do I need to change my Local 60 + Travel Pass to the new design? If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. have reached the state pension age for women. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We are sorry for any inconvenience caused. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. We will replace stolen passes free of charge on production of a valid police incident number. 8am to 6pm - Saturday, Sunday and Bank Holidays. Theater of popular music. Please note - we cannot replace lost or stolen passes via email. 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