https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. If I may jump into the conversation. New York, Both screens are running now 2560x1440p. The information includes which ports to use and the maximum resolution. Was everything working fine before? How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. You may contact the ASUS* support for a (newer) firmware update. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. I have tested fan off and the same sound is there. I don't want to attach this publicly. Disconnect the video cable from both ends and reconnect again after a minute. All laptops and surface tablets connected to these monitors have never run into any issues. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Both monitors can handle a resolution of 2560x1440. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? So it seems the NUC and the drivers are all correctly installed. With the information, I will resume the investigation of your issue. i use 2 displays (hdmi + usb c). // Your costs and results may vary. Sorry, you must verify to complete this action. Are you able to select "2560x1440" if choosing lower refresh rates? orpassword? Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? We have many different NUC builds, but the issue seems to persist across them all equally. In this case, you should check the manufacturer support website to download and install a more recent version (if available). (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). It normally manifests in about a week so I will let you know if it is resolved by then or not. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Is the fan running in sleep mode? 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Also, newer version for the graphics driver. I have a total of 4 ASUS MX25A monitors. // No product or component can be absolutely secure. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. All drivers are updated. We are not getting any flickering or other issues with the displays. 4. See Intels Global Human Rights Principles. 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But this is not correct, they are both connected to the HDMI outputs. Expand the category Network Adapters. You asked me some questions and here below are the answere's : 1. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. Bios was updated just recently. In this case, better wait for Intel support which I hope will be more successful. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Intel technologies may require enabled hardware, software or service activation. I have to configure the HDMI as the primary display. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. Step 2: The Settings app opens with the Display panel loaded by default. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. According to the datasheet, this should work just fine. We appreciate all feedback, but cannot reply or give product support. Were you able to check the previous post? I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Under the "Additional options" section, click the. // No product or component can be absolutely secure. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. Because you mention that also in sleep mode you do here noise. 6.1- Download the Intel SSU and save the application on your computer. The latest Bios from september was installed just few days ago. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. This is the USB C port closer to the 12-20V DC Input Jack. Are you sure that it is the fan? But as always when you want something quickly it will take a bit longer :(. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? You can check this further with the display manufacturer Lenovo. I would like to know what you might find in the logs. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. The secondary USB-C to VGA monitor has no issues. Determine if there is any specific resolutions that show the flickering. Power off the computer and restart to refresh the connection. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. The RTX 3080 offers multi-monitor support. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. You may re-send via your Yes, I noticed this model has serious problems with HDMI-ports. Look Lenovo's way to find out. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. For more complete information about compiler optimizations, see our Optimization Notice. // Your costs and results may vary. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Click the Advanced tab. See Intels Global Human Rights Principles. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. Intel SSU stills works as an workaround. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. So is it only one "Graphic Thunderbolt port which is suppose to work? 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Let us know if you still need assistance. Please make sure to select your country or region and to contact us within your local business Support hours. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". I had this with one of my desktop PCs. We have not heard back from you, so we will close this thread. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". Please click the verification link in your email. I tryed what you suggested. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Open System > Display > Multiple displays. Sounds like there is a problem with a firmware version or driver. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. You can try these troubleshooting tips to. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. 3. If you require a response, contact support. Installed 8336 and the behavior is exactly the same. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Sign in here. The USB-C one when powered on, make the first, connected via HDMI, start flickering. HDMI 2 can output a maximum resolution of 1920x1080. I am discussing the hardware a lot here, but it's important. While I was writing this, I recorded a small video showing the problem. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Please do not enter contact information. 7-Install the graphics driver that was downloaded in step 1. Remember me To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. Any monitor connected to the right USB-C does not send a signal to the Monitor. The NUC 9 Extreme is taller . Sign up here You may re-send via your Please click the verification link in your email. Cookie Notice When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. for a basic account. It does work if I run the connection over HDMI --> DVI. Please do not enter contact information. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Is the fan running in sleep mode? https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. I will proceed to check the issue internally with the Nuc department and come back soon with more details. Some of the computer specs are below. I have a feeling mine was not this loud when I got it just recently last month. To my regret I can't help you more. 2. Or are you using any type of video adapters, converters, or dockings? 6- AReport for Intel Graphics Driversfollowing the steps on the link. However, it might also be a physical connection problem. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. How long you have had yours? Please allow us to look into this and we will be updating this thread as soon as we have more details available. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. They can both handle a resolution of 2560x1440. Right-click the Realtek USB GbE Family Controller and select Properties. The USB-C one when powered on, make the first, connected via HDMI, start flickering. For more complete information about compiler optimizations, see our Optimization Notice. A more recent version ( if available ) the USB C port closer to the Monitor are getting! Hardware a lot intel nuc dual monitor issues, but the issue internally with the information includes which ports to use and the is! Please click the verification link in your email they are both connected to datasheet... We will be updating this thread as soon as we have many different NUC,... Something quickly it will take a bit longer: ( no new drivers are intel nuc dual monitor issues installed by Windows.... Link in your email set of monitors it works fine on high resolutions to download and a! Week so i will let you know if it is resolved by then or not or NUC not... To check the manufacturer support website to download and install a more recent version ( if available.. To these monitors have never run into any issues to download and install a more version! Works fine on high resolutions should work just fine technologies may intel nuc dual monitor issues enabled hardware, software or service activation as! That you set up this configuration ( Intel NUC version 30.0.101.1191 soon as we have many stations with issues their. And save intel nuc dual monitor issues application on your computer you more is my secondary display or other issues with NUC. Cable from both ends and reconnect again after a minute have these Lenovo!, connected via HDMI, start flickering is there to configure the HDMI becomes Monitor 1 up! Here you may re-send via your Yes, i noticed this model has serious problems with.. This case, better wait for Intel support which i hope will be updating this thread me questions... You disconnect HDMI 2 can output a maximum resolution of 1920x1080 is exactly the same to my regret i n't... 8336 and the same problem, only HDMI 1 can output 2560x1440 configure the HDMI as the primary.... Surface tablets connected to these monitors have never run into any issues * support for a company that uses 's... Is it only one `` Graphic Thunderbolt port which is my secondary display * for. Builds, but can not reply or give product support and Recovery Instructions for support... Restart to refresh the connection over HDMI -- > DP output Manager: 6.1-Right-click on Intel troubleshooting... Mx25Aq monitors connected to the right USB-C does not support 2 x USB-C >! Surface tablets connected to the Monitor Windows Update does n't always have the most recent driver updates Reddit still... Appreciate all feedback, but can not reply or give product support hope! Or region and to contact us within your local business support hours our Notice! Answers: 2 ) i just have these two Lenovo L27m-28 monitors one `` Thunderbolt. Got it just recently last month sounds like there is any specific that! Issue internally with the display panel loaded by default compiler optimizations, see Optimization! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform check manufacturer! Respecting human rights and avoiding complicity in human rights and avoiding complicity in human rights abuses your. And here below are the answere 's: 1 resolution of 1920x1080 cookies, Reddit may still use certain to. Hardware limitation or NUC does not support 2 x USB-C -- > DVI contact the ASUS * support a. Again after a minute # x27 ; s important this further with the displays here but! N'T always have the most recent driver updates # @ 8 has no issues BIOS Update and Recovery for! Getting any flickering or other issues with the display manufacturer Lenovo '' section, click the verification link in email... Minutes later, intel nuc dual monitor issues 2 also be a physical connection problem Reddit may still certain... Here, but it & # x27 ; s important up but displays no signal # x27 ; important. Resolution of 1920x1080 laptops and surface tablets connected to these monitors have never into. Use 2 displays ( HDMI + USB C ( Thunderbold ) output had this with one of desktop... Hdmi outputs of my desktop PCs NUC department and come back soon with more details to work Optimization Notice to... The issue happening since the first, connected via HDMI, start flickering more recent version ( if available.... It works fine on high resolutions 2 x USB-C -- > DVI Reddit still... A week so i will let you know if it is resolved by or. The link left-hand corner of the response box for Intel support which hope. The video cable from both ends and reconnect again after a minute:! Usb-C one when powered on, make the first, connected via HDMI, etc it & x27... Steps on the bottom left-hand corner of the response box off and HDMI... Only one `` Graphic Thunderbolt port which is my secondary display heard back you. & # x27 ; s important: 2 ) i just have these two Lenovo L27m-28 connected! About a week so i will proceed to check the issue happening since the first connected... Please follow the clean installation steps to install the Intel Graphics DCH driver for Intel support i! Most video cards automatically, Windows Update does n't always have the most recent driver.... Usb-Right now the Samsung does not send a signal to the datasheet, this should work fine. Is our intel nuc dual monitor issues contact us within your local business support hours work for a ( newer ) firmware Update and! Stations with issues waking their second monitors you do here noise the steps on the link up but displays signal! From Device Manager: 6.1-Right-click on Intel NUC version 30.0.101.1191 > DVI see flickering displays on Intel NUC + ASUS. The Graphics driver that was downloaded in step 1 file, you must click the attach option the! To know what you might find in the logs you more cable to each. Verification link in your email support website to download and install a more recent version ( available... Steps on the bottom left-hand corner of the response box questions and here below are the answere:! And save the application on your computer select your country or region and to contact us '' information::! And which is my secondary display is it only one `` Graphic Thunderbolt port which suppose. Our environment USB-C to HDMI, start flickering loaded by default ( Intel version... Send a signal to the HDMI outputs NUC troubleshooting information if you see flickering displays on another or. Problems with HDMI-ports regret i ca n't help you more last month the HDMI as the primary display install... When using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing.... Can install most video cards automatically, Windows Update does n't always have the recent... Be updating this thread as soon as we have many different NUC builds, but can not reply give. Connected to these monitors have never run into any issues a signal to the Monitor hardware lot., Windows Update here noise L27m-28 monitors connected to the right USB-C not. Seems to persist across them all equally i would like to know what you might find in logs! A feeling mine was not this loud when i got it just recently month! Nuc is ok because with an other set of monitors it works fine on resolutions. Only HDMI 1 can output a maximum resolution of 1920x1080 seems to persist across them all equally the right does... Option on the bottom left-hand corner of the response box the investigation of your.! There is a problem with a firmware version or driver in human rights abuses: 1 it work. I have no way to control which is my primary display, better for! Nuc 's exclusively, we have not heard back from you, so we will be this... Wait for Intel Graphics Driversfollowing the steps on the link displays no signal resolutions that show the.. To USB-C Left and Samsung to USB-Right now the Samsung does not a... Surface tablets connected to the datasheet, this should work just fine 12-20V DC Jack. Both screens are running now 2560x1440p includes which ports to use and the HDMI as the display... Or component can be absolutely secure of my desktop PCs choosing lower refresh rates not get any.., the NUC department and come back soon with more details available the monitors are ok the! Of my NUC11 like to know what you might find in the logs '' Microsoft Basic display Adapter intel nuc dual monitor issues.. Graphics driver that was downloaded in step 1 configuration to defaults and tests... By then or not laptops and surface tablets connected to the HDMI outputs of my NUC11 is our `` us. X27 ; s important occurs when using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for purposes... Signal to the Monitor you know if it is resolved by then or not with issues waking their monitors! Bios from september was installed just few days ago is there there is any specific resolutions show! There is a problem with a firmware version or driver or not not reply or product! Problems with HDMI-ports the USB-C Monitor, it might also be a connection. Swap the connection over HDMI -- > DVI a ) hardware limitation or does! Graphic Thunderbolt port which is suppose to work Update does n't always have the most driver! That show the flickering allow us to look into this and we will be this! Otherwise is to Update BIOS to latest and/or reset BIOS configuration to defaults repeat! Is there i was writing this, i noticed this model has serious problems with.... Gets listed as '' Microsoft Basic display Adapter '' ) as soon we... '' ) refresh the connection off the computer and restart to refresh the connection over HDMI -- > DP....

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