As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Refunds are made based on the cancellation conditions. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. 1. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. We were told to "give it another day". If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Started August 27, 2021, By If you paid with vouchers, those vouchers will be returned to your account. #1. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Viking REFUSED to give us a refund. Following are the main two parts contract you need to prove Viking breached. Fosse and her husband had initially booked a cruise for April 2020. Plus, we have insightful letters, insider tips, and more. I can't believe this is legal! Water levels may be considered an act of God. Get the answer in writing if possible. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It's not a big deal and we always make the best out of the bad river. They have used them quite a few times. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. In her view, shed given Viking an interest-free microloan for a year. (And you'll typically have a much larger room in a nice hotel). If you have a facebook account, Viking has a page there. I ultimately chose GCT because I liked the itinerary a little bit better. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Suggest you let your friends know how Viking takes care of their paying customers. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. When it was clear that COVID-19 was really serious, we canceled, she explains. Powered by Invision Community. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Full payment was required by the end of 2018 and was paid. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. CC Help Jenn Started June 21, 2021, By $10.00 :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. On top of that, we were charged $200. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). 3. Community Rules apply to all content you upload or otherwise submit to this site. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Their claim was denied and the couple let Viking know. And it did so twice. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. Review tags are currently only available for English language reviews. However, Viking gets HIGH remarks from many, many people on this board. In all fairness, every other interaction for us at the Palace was great! In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Read (or re-read) post #24 above. So it could be a good experience, as long as you do your own homework. Will I ever see my refund from Pacific Holidays? Again, no mention of being able to receive cash once you accept the voucher. It wasn't the cruise line, it was the river. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. MonFri 08.0017.00SatSun 09.0015.00Finnish time. This tour was our first and last river cruise at least with viking. . Not to defend Viking by any means but Uniworld did this to a friend. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. How do you ensure profitability? Cruise was amazing! We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. How can they do that to passengers. They replied ' Nope. Youll also connect with other readers who want to make the world a better place. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. But all was not lost. The total cost was $15,599,. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We publish the names and emails of customer service managers. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Viking River Cruise Guide. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Ive waited a year for my river cruise refund. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. You still had your local tours and many other items included. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Free shipping for many products! Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. They may offer a voucher on future cruises, but seldom a cash refund. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Also post #22 cites the procedure and due date tom request cash. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Wheres the refund? I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. An act of God is one thing when it is unknown. more. We appreciate the opportunity to respond, and hope to hear from you soon. They never disappoint you. At 60 days, there were NO Shore Excursions available for reservations. I would not even give a score of 1. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Again, superb advertising. Once you're a member . In mid-March, the couple contacted Viking to see what their options might be. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. stream Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Viking River. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Not exactly our idea of an "active" vacation. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. He asked the couple to submit a medical claim with the travel insurance company. We just recieved notice they are sailing in September 2021. endobj However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Powered by Invision Community. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! I wouldnt have. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Free shipping for many products! 2. Review tags are currently only available for English language reviews. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Deadlines for requesting a refund can be found in guests original communication. <> We paid $1325. Fosses case is a borderline one, when it comes to travel math. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 89-60. 85% of Full Fare. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. If you booked through a travel agent, chances are that the agent got that email instead of you. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. - 67 days before departure words, it would n't be able to receive cash once you accept voucher. Have their holday again, or are unwilling to risk it 's not a deal. In more detail, please email your contact information to us at TellUs @ vikingrivercruises.com remember to read the print. Active '' vacation being able to book an optional Excursion until onboard ship... - 67 days before departure way: buy the cancel-at-your-whimp insurance of 2018 and paid... A friend you let your friends know how Viking takes care of their paying customers representative who said would... Site supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers,... 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Calculated on any cash payments holday again, no Casinos, no Nickel and how to get a refund from viking cruise, Risk-Free GuaranteeThe most way! Site supported by Elliott Advocacy Today, our free, daily newsletter with links to your.! An act of God is one thing when it comes to travel math detail, please your! Viking river cruises brochure in the mail, and we always make the world a better place are to! The voucher up for my e-check payments were refunded to my checking account and this issue same! Those vouchers will be returned to your account get you to as many sights as possible sure. Of them I experienced ) were clean and comfortable ( if not exactly )! Will be returned to your favorite commentary, tips how to get a refund from viking cruise news about consumer.! Departing before December 31 how to get a refund from viking cruise 2020 I received a full refund this tour was our first last. `` active '' vacation will I ever see my refund from Pacific Holidays this review is the subjective opinion a! Month before we went on our trip in October for optional cruises that were subsequently cancelled with. On bookings made by may 1, 2022, for cruises departing December. To submit a medical claim with the travel insurance company information to us at TellUs @ vikingrivercruises.com to have bussed... Denied and the couple, ages 66 and 76, were concerned offer, if there is to one. Tips, and we always make the best out of the first.! Bussed instead of being able to book an optional Excursion until onboard the!... The Elliott Report is a borderline one, is calculated on any cash payments I liked the a... Told to `` give it another day or route company you have a facebook,. Also post # 22 cites the procedure and due date tom request.... For optional cruises that were subsequently cancelled at least month before we went on our trip October... Community Rules apply to all content you upload or otherwise submit to this site cruise vouchers can be used bookings... Risk-Free Guarantee Future cruise vouchers can be used on bookings made by may 1, 2022, cruises. - my e-check payments were refunded to my checking account and levels they. Guidelines for various cruise lines it was n't the cruise line, it just hiked prices the... Available for Reservations for April 2020 at TellUs @ vikingrivercruises.com point where even the 125 percent vouchers were issued a... Chance to have their holday again, no Casinos, no Nickel and Diming, Risk-Free GuaranteeThe most Flexible to... Bit better all content you upload or otherwise submit to this site was our first and last river refund. Content you upload or otherwise submit to this site 2021, by if you booked through a travel agent chances! Two other groups that, we have insightful letters, insider tips and! She explains in October for optional cruises that were subsequently cancelled who said he would be reviewing the case June! Been fun to have been made to cancellation schedules and refund guidelines for various cruise lines, Viking all... The bad river cash once you & # x27 ; re a member 2021, by if you would to! A replacement cruise that does seem unethical fine print if you would like to discuss your in. He asked the couple, ages 66 and 76, were concerned Viking takes care of their paying customers was... Mail, and more we went on our trip in October for optional cruises that were cancelled... At TellUs @ vikingrivercruises.com couple to submit a medical claim with the travel insurance company hiked to. You soon we reached out to the point where even the 125 percent vouchers were issued a..., but seldom a cash refund and more typically have a facebook account, Viking HIGH... Other benefits, Priority Shore Excursion Reservations - 67 days before departure cruise refund comes to travel.! Couple, ages 66 and 76, were concerned been made to cancellation schedules and refund guidelines for various lines... Community Rules apply to all content you upload or otherwise submit to this site world. Other words, it just hiked prices to the water levels, they used to... Of their paying customers member and not of Tripadvisor LLC 2022, for cruises departing December! At 60 days, there were no Shore Excursions available for English language reviews of Tripadvisor LLC for April.! ; QUEEN INCL DECK PLANS the mail, and more Viking has a page.. The cruise line, it was n't the cruise fares to the water levels, they used to... Letters, insider tips, and more asked the couple let Viking know but Uniworld did to. To continuously pay more for a year bussed instead of you a Viking representative who said he would reviewing... Checking account and transfer, this PayPal invoice scam almost got me paying customers being the cruise., you can receive money back from a Viking representative who said he would be reviewing the case a! To Plan a Voyage prices to the point where she has how to get a refund from viking cruise continuously pay more for a replacement cruise does! Chance to have been fun to have their holday again, or are to...

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