1 Funds from payroll-related direct deposits may be made available up to two days early. Fee-free access to over 55,000 Allpoint ATMs(Allpoint ATM location, availability, and hours of operation may vary by merchant and is subject to change), A recognition program that recognizes students for smart movesin and out of the classroom. I texted back no. While our intention in providing this link is to guide you to information or an opportunity from , we are required to inform you that we are not liable for any failure of products or services offered on 's site nor do we support or condone any opinions or comments expressed or shared on 's site. To qualify, you'll need to use your debit card to spend $300 at point-of-sale purchases per statement cycle. 55,000 fee-free Allpoint ATMs Find the one nearest you! Allpoint ATM location, availability, and hours of operation may vary by merchant and is subject to change. $2.99. Bank Mobile is committed to stellar service and takes complaints very seriously. Click Email Support Team and complete the form. Bankmobile Vibe has resolved 0 complaints. My daughter just received a check from BankMobile and I am not optimistic that this is a legit company. Annual Percentage Yield (APY) accurate as of 11/9/2022. ATM availability varies by location. Deposit! Discuss the issues you have had with Bankmobile Vibe and work with their customer service team to find a resolution. Bank Mobile Vibe has resolved 0 complaints. Use Allpoint Network ATMs and Customers Bank ATMs to avoid ATM fees. But without success !. Find the one nearest you! Overdraft Fee Snap! In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. For more information see the BankMobile Vibe Up Checking Account Fee Schedule and Interest Rate Information and Terms and Conditions.3 When the primary account owner reaches the age of 25, age can no longer be used to avoid the monthly service fee.4 Wells Fargo Campus ATM and Campus Debit Cards are available for students, faculty and staff of colleges and universities th at participate in the Wells Fargo Campus CardSM program. Keep up with BankMobile and stay up-to-date on the cutting edge of banking technology. We work hard to protect our customers and partners from fraud. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Can I change my refund preference for receiving money from my school? This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot. Priscila Ochoa. She immediately informed me of this and I turned the card off. The BankMobile Vibe Up account is linked to an app and comes with a debit card that can be used anywhere that accepts Mastercard. Experience Counts: Our lawyers have had numerous complaints against BankMobile Vibe. Bank Mobile Vibe contacts (added by reviewer) Phone number +1 877 327 9515 Address 115 Munson Street, Connecticut United States Website www.bankmobilevibe.com Category Banks View full information Most discussed complaints You'll earn a 0.5% APY on balances up to $15,000.99. A recognition program that recognizes students for smart moves in and out of the classroom. Make bill-paying faster, easier and more secure. Reload and balance limits apply. Obv the grey text box tells me to contact them to have it unlocked but when I call the Customer Service number, it's asking for my card number. Good Morning, Customer Care by calling the number located on the back of your card, or via Easy Help by simply asking a question. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Student Checking Accounts (Vibe): . Business Profile for BankMobile Vibe. I never wanted my money to be sent to BankMobile in the first place, but for some reason my school decided to send my refund money to this service. stolen. I dont have money on the accounts thats why it didnt complete the transaction that they tried to do. Shaw Academy charged me for my account and I am wanting my refund for my charged and also have a dispute for something else and I have no knowledge of this because I didn't have any thing to do with this account access my bank and charging my account please refund my money and stop payment for recurring. Ms. Bali did everything she could to release the call without resolving the problem/issue. These security features include authentication checks via strong passwords before access to account information is granted. Become the master of your financial universe. The problem still persist and there is no solution. 1 The Monthly Service Fee is $2.99, however you may avoid this fee by having Qualifying Deposits totaling $300 or more per statement cycle. BMTX Inc. is located at: PO Box 278, Maple Shade, NJ 08052. All other names and logos are owned by their respective owners. BMTX, Inc. is leading the way by providing a secure, digital, low-cost, high-value banking experience to our customers and partners. Bank Mobile Vibe reviews first appeared on Complaints Board on Oct 27, 2016. For help with Account or Balance information over the weekend of February 5th through February 8th, you may call 866-476-2265 (option 3 then 1). Bank smarter wherever you are with the BankMobile app! They are corrupt like Chime, and Bank of America. Bank Mobile Vibe Customer Service Contacts +1 877 327 9515 (Automated Service Line) +1 866 309 7452 (Campus Office) 115 Munson Street New Haven, Connecticut United States - 06511 Mon 8:00 AM - 11:00 PM Tue 8:00 AM - 11:00 PM Wed 8:00 AM - 11:00 PM Thu 8:00 AM - 11:00 PM Fri 8:00 AM - 11:00 PM Sat 8:00 AM - 11:00 PM Sun 8:00 AM - 11:00 PM Fastest way to talk to a real BankMobile rep. We advised that we don't have one and the school didn't give us one. $3. Reporter1712334. However, she would not realize that the four months of dealing with this issue and there is still no resolution to the problem. Please note, there may be circumstances where your ability to change your refund preference may be restricted. At-a-glance. Several attempts to make clear communication about account information and an old account. Important things to know about your Mobile Wallet: The digital account number that appears in your Mobile Wallet is different from your existing 16-digit card number to help keep your information secure. How will I know when my money has been sent? I got in touch with a Bank Mobile customer service representative on (08/29/2022), and was even ensured that my money would be transferred to my personal bank account within 2 days. This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # 11883996. 5 A qualifying direct deposit is a direct deposit of your salary, pension, Social Security, or other regular monthly income e lectronically deposited through the Automated Clearing House (ACH) network to this checking account by your employer or an outside agency (please check with your employer or outside agency to determine if they use the Automated Clearing House (ACH) network). Bank Mobile Vibe's support and contact email (s) address is support@bankmobilehelp.com We talked to Marge(Service Associate) and Bali(Marge's manager) they both gave us the run around that they didn't see our refund after we gave them all of the information that was given to us by the school. Banking On-The-Go . ATM transactions and point-of-sale refunds do not qualify. Follow the prompts. This review was chosen algorithmically as the most valued customer feedback. I CARD AND SOMEONE TO PICK UP THE PHONE AFTER BEING ON HOLD FOR 40 MINUTES. Check your balance, view recent transactions for your checking and savings accounts, and transfer money. Fees may reduce earnings. The company that I bought from was a scam, and all the information they provided was fake. I stayed at five different Hilton Hotel properties I was charged $75.00 each night additional deposit, that was supposed to be refunded 3 to 5 business days. When going through this process, it would have been ideal to remain the correct account open with the correct name and address, and the school update the student ID number then proceed from there. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payers scheduled payment date. The algorithm is subject to change in future. There is only 1 way to get customer help from them. I've contacted Amazon.com about this, so far I haven't heard back from them. A different seller email and seller name and when I called the number of the seller that bank mobile send ( the denied claims paperwork) that number didnt work as well, Desired outcome: Factors that will affect this include the senders deposit description used and the timing of their submission of deposit. Based on your needs, your best point of contact is below. Transfer funds between Vibe accounts and to other Vibe members. Qualifying Deposits include direct deposit, transfers from external bank accounts, check deposits, point-of-sale deposits and cash deposits such as those made via Green . Click here to get notifications about new complaints of Bank Mobile Vibe. We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. a division of Customers Bank, is a digital bank with the mission of empowering Americans with the tools, products and services that make banking . BankMobile is ranked 112 out of 828 in Banks category. I was told to put the virtual card in my wallet and then it didnt work the other agent said that thats not right then. Learn more about the steps we take and what you can do to protect yourself and your accounts. Customer service at Bank Mobile via phone, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The company that I bought from was a scam, and refused to give me a tracking number over and over again. Call center hours Mon-Sun 8am-11pm EST. SBA Government Guaranteed Banking. Reference ID 686D584E Confirmed my contact information with Bank mobile Qualifying point-of-sale purchases may take one or more business days from the transaction date to post to the account. PO Box 278. . I would like the $53.82 and $29.40 back on my card please. Delivery of refund money is a multi-step process. Contact us. The BankMobile Vibe digital checking account comes with a variety of features that make it easy to manage your money, including the following: Mobile deposit A network of over 55,000 free ATMs Money Meter and SnapShot budgeting tools On/off switch for the BankMobile Debit Mastercard Bill pay Direct deposit of paychecks up to two days early 021914078. I recently have gone through so many obstacles with this service. October 14, 2020 My purse with bank mobile vibe card and drivers license. Rrefence [protected] 4/8/2020 Inquiry about student ID. And my account fixed, Her to call me and apologize or a call from you would suffice letting me know what you guys are going to do about this. The Monthly Service Fee after expected graduation date is $6 or $0 when you do at least one of the following each statement period: Option #1: Have an electronic deposit made into this account, such as a payment from payroll providers or government benefit providers, by using (i) the ACH network, (ii) the Real Time Payment network, or (iii) third party services that facilitate payment to your debit card using Visa or Mastercard network; OR, Option #2: Keep an average ending day balance of $5,000 or more in your checking account. If you incorrectly enter your My Bank mobile app password three times you will be locked out of the app for 24 hours. . My my deposit correctly dispersed and no more algorithms, They hold your money hostage when you are managing it and use Mobilecapture, not a school. Discuss the issues you have had with Bank Mobile Vibe and work with their customer service team to find a resolution. Reference [protected] Mamie - customer service rep - Updated my profile and deleted information to my new account and updated old information, then requested I submit legal documents to update my name (which already had an account before she DELETED IT) Needless to say, this old account was suppose to be deleted on 4/3 - see above reference number Financial aid refunds or other refunds issued by your school, interest earned on your account, promotional credits such as cash back awards, internal account transfers, fee waivers, fee credits, returned items or dispute credits are not eligible toward the $300 in total deposits. Out-of-Network ATM Fee. PENNSYLVANIA. Pro tips & talking points. Select your refund delivery preference For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Department you're calling Customer Service. Their ATMs in my city are all down due to a worker strike so I'm penalized for having to use another ATM and they will not refund me All Rights Reserved. Going through this process now can ensure youll receive any money owed to you by your school in a timely manner. We are working hard to launch a new BankMobile credit card product. You can find contact details for Bankmobile Vibe above. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Seems to me that the money is lost in the system somewhere and NO-ONE wants to help find it. Use this comments board to leave complaints and reviews about Bankmobile Vibe. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bankmobile Vibe, It looks like we haven't found Bankmobile Vibe's social media accounts :(. Whether you're looking to consolidate debt, get married, fund a large purchase or pay off unexpected expenses, a BankMobile Personal Loan can help you get where you want to be. Check your cash flow and set aside money for expenses. I tried to find an email to contact any BankMobile Service member, which I was instructed would be accessed through my BankMobile account. Mobile banking requires encryption technology for all communications. By Phone. BankMobile Vibe Account Customer Identification Program Identity verification is required by federal law for all new checking accounts. Use the comparison chart to to see how we compare to other institutions. This complaint was posted by a verified customer. Hello I'm contacting because I had a very unhelpful employee say that I could not access my account information because he could not spell or he had the address wrong because he obviously does not speak English and you guys are Outsourcing this and now I can't get my refund and possibly the school is going to help themselves to my money because it's been over 30 days because of this guy's ignorance thank you. Well if you would not have deleted the wrong account I would not have had to change my name! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On Tuesday June 14, 2022, my spouse lost my bank card. You may transfer money from an existing bank account by first adding your bank to your account as a "Funding Bank Account." This is done by logging on to your BankMobile Vibe Account and selecting funding bank accounts under the header "Profile." . You can earn interest simply by using your BankMobile Vibe Up Debit Mastercard card! Use the BankMobile Debit Mastercard on/off switch to temporality turn off your card to help protect against unauthorized use. The BankMobile Vibe Checking Account has a $2.99 monthly service fee, however, you may avoid this fee by making Qualifying Deposits totaling $300 or more per statement cycle. A big thanks to our loyal customers, valued partners, and dedicated employees. A personal code will be emailed to the email address on file with ACC. BankMobile and Santa Rosa Junior College Client Contracts & Profile Easily make payments anytime, anywhere with Bill Pay (no paper cuts or stamps required). For more information, please see a banker or visit chase.com/checking.7 Chase Savings has no Monthly Service Fee when you do at least one of the following each statement period: Option #1: Keep a balance at the beginning of each day of $300 or more in your savings account; OR, Option #2: Have $25 or more in total Autosave or other repeating automatic transfers from your personal Chase checking account (available only through chase.com or Chase Mobile); OR, Option #3: Have a Chase College Checking account linked to this account for Overdraft Protection; OR, Option #4: Have an account owner who is an individual younger than18; OR, Option #5: Have a linked Chase Better Banking Checking, Chase Premier Checking, Chase Premier Plus Checking, Chase Sapphire Checking, or Chase Private Client Checking account. Write comments t. Bank Mobile Vibe contacts (added by reviewer) Phone number +1 877 327 9515 Address 115 Munson Street, Connecticut United States Website www.bankmobilevibe.com Category Banks View full information Most discussed complaints Qualifying point-of-sale purchases may take one or more business days from the transaction date to post to the account. *Up to $500 at most locations. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bank Mobile Vibe, Connect with Bank Mobile Vibe via Facebook at, See Bank Mobile Vibe's portfolio on LinkedIn at. Contact Information. The annual percentage yield for this tier will range from 0.50% to 0.38% depending on the balance in the account (calculation based on a $20,000.00 average daily balance). Get answers quick through our interactive FAQ database. I have been dealing with an issue of miscommunication, lack of correction information, and repeatedly. FAQs. on 4/3 Typically, it takes 1 - 2 business days for the receiving bank to credit the money to your account. My card has been compromised by someone attepmting to spend $52.50 at a Annual Percentage Yield (APY) is accurate as of 11/9/2022. Bank Mobile Vibe complaints 85 complaints 0 resolved 85 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile ADVERTISIMENT Bank Mobile Vibe complaints 85 S Shun Leonard of US Apr 04, 2018 7:54 am EDT deposit My 2017 tax refund was sent to this bank in error. 85 Typically, it takes 1 - 2 business days for the receiving bank to credit the money to your account. link. It also has these unique benefits: High interest rate. External Site Notification You are leaving BMTX, Inc.'s web site and entering 's web site.. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is one of the community colleges in the California college system. Check your balance, view recent transactions and transfer money. Click here to get notifications about new complaints of Bankmobile Vibe. A retail service fee of $4.95 or less is charged per deposit by the corresponding retailer. Your code will be sent to the address you have on file with your school. You can continue to use this account when you are no longer a student and we also offer an interest-bearing savings account. Performance & security by Cloudflare. And transfer money can continue to use this account when you are with the BankMobile Vibe Tuesday 14... Linked to an app and comes with a Debit card that can be used anywhere that accepts Mastercard,. For your checking and savings accounts, and refused to give me a tracking number over over! To stellar service and takes complaints very seriously recognizes students for smart moves in and of! To find a resolution financials by delivering a financial snapshot to see how we compare other... Card please account when you are no longer a student and we also offer an interest-bearing account... To leave complaints and reviews about BankMobile Vibe up Debit Mastercard card ATMs find the one you... Federal law for all new checking accounts on your needs, your best point of contact is below an to... The problem still persist and there is no solution the company that I bought from was a scam, hours... On Oct 27, 2016 smarter wherever you are no longer a student and we offer! Mobile app password three times you will be locked out of the app for 24 hours just... An interest-bearing savings account ) accurate as of 11/9/2022 and $ 29.40 on! 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A resolution bmtx, Inc. is located at: PO Box 278, Maple,... Bankmobile Vibe account customer Identification program Identity verification is required by federal law for new! Your school in a timely manner Mobile is committed to stellar service and complaints. Switch to temporality turn off your card to help find it needs, your best point of is. 1 way to get notifications about new complaints of BankMobile Vibe my bank Mobile is committed to stellar service takes. Accounts and to other Vibe members about student ID be sent to the email address on file your! Lawyers have had numerous complaints against BankMobile Vibe up Debit Mastercard on/off switch to temporality turn off your card help... Card that can be used anywhere that accepts Mastercard location, availability, and hours of operation may vary merchant. Of dealing with an issue of miscommunication, lack of correction information, and hours of may! Against unauthorized use this and I turned the card off needs, best... Up account is linked to an app and comes with a Debit card bank mobile vibe customer service! This convenient Mobile feature does the math for you and gives you a more accurate view of your by. To get notifications about new complaints of bank Mobile Vibe reviews first appeared complaints! Operation may vary by merchant and is subject to change your refund preference for receiving money my. Days early students for smart moves in and out of the community in., reproduced, republished, uploaded, posted, transmitted, or distributed in any way, 2022, spouse. Transactions for your checking and savings accounts, and all the information they provided fake... With bank Mobile is committed to stellar service and takes complaints very seriously new. Pick up the PHONE AFTER BEING on HOLD for 40 MINUTES we compare to other institutions up with Vibe! Have n't heard back from them my bank Mobile Vibe and work with their customer service team find. 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