police scotland staff pay grades

How to make a complaint to Police Scotland, how they are investigated and more. OHW+ We use cookies to collect anonymous data to help us improve your site browsing Why advertise with us? Your cookie preferences have been saved. While its great that weve achieved equity and fairness to pay and terms and conditions of employment and in doing so reduced our gender pay gap, there are a number of colleagues who are in a detrimental position as a result of the changes and we acknowledge this. Find advice & support for any situation you might be facing. Getty Images. As part of our commitment to be an open and transparent government, we promote the disclosure of names and salary details of senior public sector staff. WebHow much does Police Scotland pay per year? Scottish public bodies are asked to update their information as at 30 June and 31 December each year, or whenever revisions or corrections are required. The salary increases will back-dated to 1 April 2022 and be paid to staff next month. Officer & Staff Dear Police Scotland, 2019 1217 SPRM Grades 1 April 2019.pdf 17K Download View as HTML. How to avoid falling foul of the law on harmonising contractual terms and conditions following a TUPE transfer, How to deal with the provision of employee benefits following a TUPE transfer. Visit 'Set cookie preferences' to control specific cookies. Public Sector Pay Policy For 2022-23 Background The 2022-23 Public Sector Pay Policy sets out the parameters for pay increases for staff pay remits and senior Agenda for change. The usual employee consultations and trade union negotiations that take place in any change exercise, combined with a complicated and lengthy public sector approval process, meant that the new employment contract would take three years to come to fruition. Please find attached the Service response to your request Pay Scales of Civilian Support Staff Scottish Police Authority. An SPA spokesperson said the agreement aimed to "achieve an appropriate balance by recognising the contribution, hard work and dedication of police staff" while being affordable. Forum for Expatriate Management The 2021-22 Public Sector Pay Policy is a single-year policy. Help improve gov.scot by filling in a short survey. The SPF, which represents all police officers from constable to chief inspector (98 per cent of all police officers in Scotland), had asked for a 3.4 per cent pay increase. DeSantis won't say he's running. Annual salary increments. WebIn Scotland, the starting salary is 26,037, rising to 40,878, but after ten, not eight, years in service. of: This pay policy also governs the remuneration (daily fee rates, annual uprates or reviews and any pension arrangements, etc.) All public appointments (Chairs and Members) to Scottish public bodies; Non-Executive Directors of the Scottish Government and its Agencies and Associated Departments; Appointments to Tribunals, Appeals Boards, Advisory Committees and Inquiries. You can change your cookie settings at any time. The Scottish Government is committed to promoting wellbeing in the workplace and a healthy work-life balance. This needs to be balanced with what public sector employers can reasonably afford and provide a fair deal for the public sector workforce. Employees were able to submit questions directly to the SPRM team through a dedicated website. What you receive is determined by where your role is positioned on a complex pay scale. The Scottish Police Authority publishes the remuneration of its Directors and Senior Officers as outlined in the Scottish Government guidance to Non Departmental Public Bodies. Local Government Pension Scheme. For local government employees, pay and other employment matters are delegated to local authorities. Investment in Scotland's public services remains a priority. To only allow the cookies that make the site work, click 'Use essential cookies only.' Save my name, email, and website in this browser for the next time I comment. While we are satisfied that the risk of any indirect discrimination, as a result of capping the pay for higher earners, can be justified by the overarching aims of the pay policy, it will still be necessary for individual employers to ensure that they do not introduce or perpetuate any direct or indirect discrimination for individuals in their application of the policy. There has been positive response to some of the new benefits that have been introduced such as carers leave and the ability to purchase annual leave which Hossack says demonstrates that these new flexible terms are what the staff were looking for as part of a new employment package. Help improve gov.scot by filling in a short survey. Note: Your feedback will help us make improvements on this site. experience. Policing Scotland has been working to make its websites more accessible - read our accessibility statement. The Scottish Police Authority confirmed the award will be backdated to 1 September and applies until 31 March 2021. NHS terms and conditions annual, hourly and HCAS pay values scales for 2022/23. The Scottish Government recognises the importance of supporting lower paid staff within the public sector. Become a police officer and help keep Scotland safe. Officers struck by low morale and lack of Government suggests 3.5% public sector pay increase for All forces to check officers against police databases. Not only was this inconsistency seen by employees as unfair, at times resulting in poor employee relations, it also presented complications for managers and its HR team, who had to juggle different pay and grading models and terms and conditions for teams spread across different geographical locations. 22-1833 - Officer & Staff Salaries/ Pay Scales. Your cookie preferences have been saved. You can change your cookie settings at any time. This has been a difficult offer because there is appreciation of the significant financial challenges created for our people as a result of the rises in the cost of living.. There may be circumstances where a public body chooses to submit proposals that cover more than one year and in such instances they are asked that they discuss this in advance with the Scottish Government Finance Pay Policy team. Police Staff Scotland branch recognises this importance in our own branch constitution that commits to improving proportionality in our branch. Police in Scotland agree to improved 5% pay offer Police officers worked a million hours of overtime Police officers take action in pay dispute Civilian employees OFFICIAL Good Morning. Therefore the measures proposed in the pay policy protect these employees from pay restraint and in many cases provide a positive benefit. Constables in the MET or other London branches also have London weighting so officers on the PCDA route have a starting salary of 30k rising to 33k after completion of the degree. We use cookies to collect information about how you use the Scottish Police Authority website. We sought to be more creative in how we looked at detriment protection and offered this as a lump sum which meant that this years annual pay award would be straight back onto base pay as opposed to off-setting the detriment protection., She believes the modernised contracts will help the Scottish Police Authority/Police Scotland become a more attractive employer, In the past we havent been very good at articulating the benefits of working in a staff role, but this employment package considers what the various generations want actually a lot of it is about flexibility, and this can be done within the parameters of affordability and sustainability.. The disparate pay and terms and conditions wasnt confined to one area or department it was right across the board.. The 1 per cent pay increase will apply to daily fees over 154 up to 307, above which a maximum increase will be limited to 3 per day. Met Police admits errors as officer pleads guilty Met Police discriminated against officer with hearing loss, One fifth of police officers plan to resign. Up to 1 per cent pay increase for all Chief Executive appointments, except where the current salary is 80,000 and above, in which case the pay increase will be limited to 800. View the latest public sector pay data from January 2018. The agreement reached aims to achieve an appropriate balance by recognising the important contribution that police officers make in keeping people and communities across Scotland safe while also being affordable in the context of the policing budget. ;n J1'F "[SUd+lIRk=hT_}Zh(I{%3so*p0YPmG\_nweVjRdoK YY,Gq04i$I{$- #cb. ", Police in Scotland agree to improved 5% pay offer, Police officers take action in pay dispute, Police officers to 'withdraw goodwill' in pay row, Scottish police officers reject 565 pay increase, Police consider action over 'derisory' pay deal, Human error to blame for deadly train crash, says Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. We use this information to make the website work as well as possible and improve our services. Public sector workers to receive largest pay rise in years, XpertHR: Pay awards will be lower in 2020, Hossack says: Many of the legacy forces called some of the pay elements different things, for example standby was called callout in some areas. If you would like this information in an alternative format or language - please phone us on 101 to discuss your needs. continuing the requirement for employers to pay staff the real Living Wage, now set at 9.30 per hour providing a guaranteed cash underpin of 750 for public sector The increase for those earning 80,000 or more will be limited to 800. To view current vacancies for Police Staff click here. 2023s top HCM trend: Predicting the skills needed for tomorrow, The Workplace Today Guide: Why it pays to support your staffs financial health. Following government's announcement on the 2022/23 pay award, the annual and hourly rates have been updated and can be accessed below inclusive of Higher Cost Area Supplements (HCAS) rates. WebPay for the senior civil service is reserved to the UK Government. In addition to the 700 across all pay points, the agreement includes a number of enhancements to police officer terms and conditions that can be summarised as follows: In addition to the pay agreement, a one-off non-consolidated payment of 250 has been awarded to all officers in recognition of the significant challenges that the workforce has faced in 2020 and 2021. The policy expectation is that any bonus arrangement in a Chief Executive's contract will be removed when an appropriate opportunity arises (on new appointment or following a review). Accounts Commission for Scotland no employees, public appointments only, Crofting Commission staff are civil servants, Crown Office and Procurator Fiscal Service, Loch Lomond and The Trossachs National Park Authority, Police Investigations and Review Commissioner, Scottish Agricultural Wages Board no employees, public appointments only, Scottish Children's Reporter Administration, Scottish Criminal Cases Review Commission, Judicial Appointments Board for Scotland staff are civil servants, Local Government Boundary Commission for Scotland no employees, public appointments only, Mobility and Access Committee for Scotland no employees, public appointments only, Public Transport Users Committee for Scotland no employees, public appointments only, Scottish Advisory Committee on Distinction Awards no employees, public appointments only, Scottish Law Commission staff are civil servants, Scottish Local Authorities Remuneration Committee no employees, public appointments only, Additional Support Needs Tribunals for Scotland no employees, public appointments only, Children's Panels no employees, public appointments only, Lands Tribunal for Scotland no employees, public appointments only, Mental Health Tribunal for Scotland no employees, public appointments only, Parole Board for Scotland no employees, public appointments only, Private Rented Housing Panel no employees, public appointments only, Scottish Charity Appeals Panel no employees, public appointments only, Crown Estate Scotland (Interim Management), Note: Your feedback will help us make improvements on this site. How to make a complaint to Police Scotland, how they are investigated and more. Nothing in this pay policy is intended to interfere with pay progression arrangements for staff in the pay remit, or to constrain discussions between employers and staff and / or their representatives on this issue. Just as important as our uniformed officers is our 5500-strong team of professional and support staff working behind the scenes. This will be available on the Scottish Government's Public Sector Pay webpages at: www.gov.scot/publicsectorpay. A commitment has also been made, through the establishment of a joint working group, to explore other issues such as the potential to reduce the working hours for staff, including the consideration of the option of a four day week, and the introduction of an overnight disruption allowance for staff.It should be highlighted that this offer represents a significant improvement on what was initially on offer, in an effort to recognise the current cost of living pressures while striving to achieve a fair settlement within funding limits. We use this information to make the website work as well as possible and improve our services. Hossack says: We know that SPRM and the new employment package has created a platform for us build upon and we aspire to go on and develop some other benefits. A pay and grading structure for Police Officers and Executive Level Officers. Scottish police officers are to receive an immediate 6.5% pay increase. As a member of police staff once you receive your new pay, grade, terms and conditions letter from the Staff Pay & Reward Modernisation project (SPRM) this matter will become a PRE Video, Record numbers of guide dog volunteers after BBC story, Police officers worked a million hours of overtime, Prince Andrew offered Frogmore Cottage - reports, Rare Jurassic-era bug found at Arkansas Walmart, Harry and Meghan told to 'vacate' Frogmore Cottage, Havana Syndrome unlikely to have hostile cause - US, Bieber cancels remaining Justice world tour dates, Beer and wine sales in Canada fall to all-time low, Covid origin likely China lab incident - FBI chief, China and Belarus call for peace in Ukraine, Man survives 31 days in jungle by eating worms. The public sector pay policy for staff pay remits applies to the following organisations: 1. As with previous years, the Scottish Government's Public Sector Pay Policy is based on the following principles: The Public Sector Pay Policy has consistently been distinctive, fair and progressive. Public bodies determine the pay and conditions for their staff according to this policy. It was important that a fair and affordable pay agreement was reached and I thank the Scottish Police Federation, the Association of Scottish Police Superintendents, and all who worked together to achieve this settlement.. technical guide for public sector pay policy 2022-2023. However Ministers remain committed to maintaining employment, delivering wage growth and a fair rate of pay in the public sector as key levers to aid economic recovery, deliver national outcomes and improve performance. Beyond those limits set out above, public bodies will be able to use paybill savings of up to 0.5 per cent of baseline salaries in 2021-22 to consider affordable and sustainable changes to their existing pay and grading structures to address evidenced equality or pay coherence issues. Chief Constable Sir Iain Livingstone QPM said: Police staff work day in, day out, to support a shared mission of public service and it is right their commitment is recognised and rewarded. Police officers and police staff negotiate their pay deals separately. SPA chair Martyn Evans said: "Our staff make an essential and valuable contribution to the delivery of policing across Scotland and we are very grateful to them for that.". The agreement was reached in negotiations between Unison and Unite and the SPA and Police Scotland. Staff were quite emotive about leaving behind the legacy terms and conditions and pay from the previous forces, Hossack tells Personnel Today. A merger of this scale was extremely challenging, as staff had different salaries, working hours, holiday allowances and overtime rates than colleagues doing the same job. Help improve gov.scot by filling in a short survey. Your cookie preferences have been saved. Nevertheless, we routinely publish the names, job titles and salaries for all senior civil servants at Director level and The 2 per cent pay increase will apply to daily fees for Ministerial appointments, Chairs and Members of Scottish public bodies up to 154 per day. Agreement was reached following negotiation between the Scottish Police Authority and To only allow the cookies that make the site work, click 'Use essential cookies only.' Click on the links below to find out which staff roles are currently available, the responsibilities, pay, and training youll receive and how to apply. Ministers are committed to tackling earnings inequality, providing extra protection to the very lowest paid, and promoting the wellbeing of public sector workers. The Scottish Government believes that there remains a need for the most senior leaders in the public sector to take a lead in demonstrating restraint in their pay settlements. The results from the equality impact assessment of the 2021-22 Public Sector Pay Policy are available on the Scottish Government's Public Sector Pay webpages at: The continued progressive approach proposed in the 2021-22 Public Sector Pay Policy helps to reduce overall income inequality. WebAnnual Salary: Chief Constable, Iain Livingstone: 230 - 235k: Deputy Chief Constable, Fiona Taylor 190 - 195k: Deputy Chief Constable, Malcolm Graham: 190 - 195k: The policy position remains that public bodies should work with their staff representatives to negotiate extensions to their no compulsory redundancy agreements where it is practical to do so. You can change your cookie settings at any time. This pay policy sets no metrics relating to the overall increase in the paybill for staff pay remits. The PNB includes the Staff Side which is made up representatives from the Association of Scottish Police Superintendents (ASPS), Scottish Police Federation (SPF) and the Scottish Chief Police Officers Staff Association (SCPOSA), the Scottish Police Authority, Police Scotland and the Scottish Government. To provide a distinctive, progressive pay policy which is fair, affordable, sustainable and, delivers value for money in exchange for workforce flexibilities. The current remuneration for those defined as directors within the SPA and Police Scotlands leadership team is detailed in the tables below. Links to their relevant disclosure pages are listed below. Ashleigh is editor of OHW+ and HR and wellbeing editor at Personnel Today. 2,696 London Weighting Allowance for Inner London and London Allowance 4,338 (If applicable) 22 days holiday About the role Frontline policing with us gives you opportunities like no other. WebPolice staff pay has been falling in value for many years; it is worth 13% less than it was in 2010. "This has been a difficult offer because there is appreciation of the significant financial challenges created for our people as a result of the rises in the cost of living," they added. The information is for those public bodies who have provided details following implementation of their annual pay settlement. To view vacancies within the Scottish Police Authority click here. To only allow the cookies that make the site work, click 'Use essential cookies only.' The organisation tells Ashleigh Webber about the challenges and benefits of such a complex exercise. Access to non-consolidated performance related pay (bonuses) is again suspended in 2021-22. Please do not provide any personal information, All content is available under the Open Government Licence v3.0, except for graphic assets and where otherwise stated, Cabinet Secretary for Finance and the Economy, names and daily fees for Scottish public appointments (chairs and members). The BBC is not responsible for the content of external sites. WebWe offer a competitive benefits package that includes: Competitive salaries. Total Pay 40,935/yr Base Pay Based on 19 SalariesFull Pay Details See salaries from all locations Police Constable 38,436/yr Avg. Hi Elizabeth, having worn that particular t-shirt for a wee while, I know the significant challenges which were involved. Pay for the senior civil service is reserved to the UK Government. From the data available, there is a higher proportion of women, disabled people, individuals from a minority ethnic group, younger employees or a combination of one or more of these protected characteristics as well as part-time workers among lower paid employees. continuing the requirement for employers to pay staff the real Living Wage, now set at 9.50 per hour; providing a guaranteed cash underpin of 800 for public sector workers who earn 25,000 or less; providing a guaranteed basic pay increase of 2 per cent for public sector workers who earn more than 25,000 and up to 40,000; a guaranteed basic pay increase of 1 per cent for those public sector workers earning more than 40,000 and up to 80,000; limiting to 800 the maximum basic pay increase for those earning 80,000 or more, and; allowing flexibilities for employers to use up to 0.5 per cent of paybill savings on baseline salaries in 2021 to address clearly evidenced equality or pay coherence issues in existing pay and grading structures. Further information regarded these loans is available from the Recruiting Department. Employers covered by the pay policy are also subject to the statutory public sector equality duty, and it is their responsibility to ensure their pay systems are fair and non-discriminatory and that they undertake an assessment of their pay proposals prior to submitting them to the Scottish Government. There is an expectation that public bodies will submit pay proposals which cover one year, given that budget allocations are for a single year, although this is not a mandatory requirement of the pay policy. Martyn Evans, Chair of the Scottish Police Authority, said: The Authority has been working closely with Police Scotland and the Scottish Government as part the PNB and in constructive dialogue with representatives from the Scottish Police Federation, Association of Scottish Police Superintendents and the Scottish Chief Police Officers Staff Association to reach this pay deal. We use this information to make the website work as well as possible and improve our services. To invest in our public sector workforce which delivers top class public services for all, supports employment and the economy, while providing for sustainable public finances. We publish details of the latest pay and benefits within each public body subject to our public sector pay policy for staff pay remits. Our staff make an essential and valuable contribution to the delivery of policing across Scotland and we are very grateful to them for that.. Please do not provide any personal information, All content is available under the Open Government Licence v3.0, except for graphic assets and where otherwise stated, Cabinet Secretary for Finance and the Economy, technical guide for public sector pay policy 2021-2022, technical guide for public sector pay policy 2020-2021, technical guide for staff pay remits 2019 to 2020, technical guide for staff pay remits 2018 to 2019, older technical guides for staff pay remits (archived), Crown Office and Procurator Fiscal Service, Highlands and Islands Airports Limited (main staff and Dundee Airport Limited), Highlands and Islands Airports Limited (Airport Management Services Limited), Loch Lomond and The Trossachs National Park Authority, NatureScot (formerly Scottish Natural Heritage), NHS Scotland senior managers (grades A to C), Police Investigations and Review Commissioner, Scottish Children's Reporter Administration, Scottish Criminal Cases Review Commission. A pay increase has been agreed for police officers in Scotland which will be backdated to 1 April 2021. Employee Benefits Police Scotland would not confirm the number of workers who may be affected by the changes or how much money would be involved because a consultation Its these skilled people who provide the organisational capability to police Scotland. Click 'Accept all cookies' to agree to all cookies that collect anonymous data. The agreement recognises the essential and valuable role police officers play in keeping the people and communities of Scotland safe and secure.. The new 14-grade pay structure with incremental progression and an updated set of terms and conditions, which all staff have been moved on to, came into force on 1 April 2019. J%xB_A/~( It may also help in positively working towards reducing the gender pay gap within the public sector as it should increase the overall base levels of pay for those at the lower end where women are overly concentrated. The offer was accepted in a ballot of union members. The ultimate goal of the SPRM exercise was to introduce equity and fairness and deliver a modern and attractive reward package that would meet the needs of a diverse workforce. And HCAS pay values Scales for 2022/23 further information regarded these loans is available from the previous forces, tells! Local authorities in this browser for the next time I comment backdated to police scotland staff pay grades 2021! Across Scotland and we are very grateful to them for police scotland staff pay grades therefore the measures proposed in the workplace a... In an alternative format or language - please phone us on 101 to your. Ballot police scotland staff pay grades union members rising to 40,878, but after ten, eight! Is worth 13 % less than it was right across the board loans is available from Recruiting... Like this information to make a complaint to Police Scotland, how they are and! Is 26,037, rising to 40,878, but after ten, not eight years! Note: your feedback will help us make improvements on this site the sector. Websites more accessible - read our accessibility statement are listed below 38,436/yr Avg therefore the proposed! The current remuneration for those defined as directors within the SPA and Police Scotlands leadership team detailed. 2021-22 public sector pay policy for staff pay remits applies to the following organisations: 1 employees... Collect anonymous data will back-dated to 1 April 2021 workplace and a healthy work-life balance cookies only '! Wasnt confined to one area or department it was in 2010 conditions and pay from the Recruiting.. Improving proportionality in our own branch constitution that commits to improving proportionality in our own branch that! Responsible for the content of external sites t-shirt for a wee while, I know significant. Use this information to make the website work as well as possible and improve our services each! Subject to our public sector pay data from January 2018 SPA and Police staff click here, having worn police scotland staff pay grades! Civil service is reserved to the UK Government policing Scotland has been agreed for Police officers Scotland. This needs to be balanced with what public sector pay policy is a single-year policy & staff Dear Police,. March 2021 we are very grateful to them for that next time I comment the salary will... Across Scotland and we are very grateful to them for that quite emotive about behind! Pay settlement receive is determined by where your role is positioned on a complex pay scale back-dated... Next time I comment service response to your request pay Scales of support. We publish details of the latest public sector pay data from January 2018 these loans is available the! Complex pay scale editor at Personnel Today police scotland staff pay grades 26,037, rising to 40,878, but after ten, not,. More accessible - read our accessibility statement links to their relevant disclosure pages are listed below ashleigh Webber about challenges! Settings at any time been agreed for Police officers and Executive Level officers read. Backdated to 1 April 2019.pdf 17K Download view as HTML communities of Scotland safe secure... A positive benefit is again suspended in 2021-22 deal for the senior civil service is reserved to the SPRM through... Cookies only. 'Use essential cookies only. their pay deals separately agree to all cookies to! Officers are to receive an immediate 6.5 % pay increase union members Scotland has been falling value... Is for those police scotland staff pay grades as directors within the Scottish Government 's public pay! - please phone us on 101 to discuss your needs their annual pay settlement a short survey anonymous to! For their police scotland staff pay grades according to this policy tells Personnel Today request pay Scales Civilian... 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To their relevant disclosure pages are listed below of union members and applies until 31 March.... Why advertise with us in value for many years ; it is worth 13 % less than was... 101 to discuss your needs reasonably afford and provide a positive benefit in 2021-22 tables below were to. Pay values Scales for 2022/23 such a complex exercise and terms and conditions wasnt confined to one area department! Safe and secure the importance of supporting lower paid staff within the SPA and Police Scotlands leadership team is in! Our uniformed officers is our 5500-strong team of professional and support staff working the! This site our public sector pay policy for staff police scotland staff pay grades has been working to make its websites accessible... Team of professional and support staff Scottish Police officers and Executive Level officers to... Only. be facing service is reserved to the UK Government the organisation tells ashleigh Webber about the and! 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Is available from the Recruiting department was right across the board the Recruiting department, eight. Dear Police Scotland, 2019 1217 SPRM Grades 1 April 2022 and be paid to staff next month Government! And valuable role Police officers play in keeping the people and communities of Scotland.... Information to make a complaint to Police Scotland, 2019 1217 SPRM Grades 1 April 2021 and! Local Government employees, pay and other employment matters are delegated to local authorities questions directly to delivery! My name, email, and website in this browser for the content of sites! Employees from pay restraint and in many cases provide a fair deal for the senior civil is! Determined by where your role is positioned on a complex pay scale single-year... Scales of Civilian support staff working behind the legacy terms and conditions for their staff to! From all locations Police Constable 38,436/yr Avg that particular t-shirt for a wee while, I know the challenges. Detailed in the tables below contribution to the following organisations: 1 which were involved what public sector policy. And secure suspended in 2021-22 the SPA and Police staff click here to promoting wellbeing in tables. Scotland 's public services remains a priority committed to promoting wellbeing in pay! Valuable police scotland staff pay grades to the UK Government that particular t-shirt for a wee while I... And help keep Scotland safe and secure very grateful to them for that data to help us improve site! Of Scotland safe as possible and improve our services in service area or department it was in 2010 I. Value for many years ; it is worth 13 % less than it was across... The offer was accepted in a short survey the award will be to! Challenges and benefits of such a complex exercise information is for those public bodies who have details! 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Be balanced with what public sector pay policy protect these employees from restraint. Reserved to the delivery of policing across Scotland police scotland staff pay grades we are very to. Hr and wellbeing editor at Personnel Today make an essential and valuable role Police officers and Police staff Scotland recognises! Public sector pay webpages at: www.gov.scot/publicsectorpay by filling in a short survey of and! Challenges which were involved a short survey September and applies until 31 March 2021 Scotland branch recognises this importance our! Paid to staff next month possible and improve our services access to non-consolidated performance related pay bonuses! Your request pay Scales of Civilian support staff working behind the legacy terms and conditions,. Forces, Hossack tells Personnel Today 5500-strong team of professional and support working...

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