The Ellesmere Port/Chester platform has no disabled access. What are they? Ticketing Hours. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. phone number for birkenhead bus station phone number for birkenhead bus station. They're types of train discount cards you can buy for 30 for unlimited use. New Year's Eve -Train services finish early. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. "I feel the system is geared to catch people out, it's not fair. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. He's only a young lad, he's not experienced and has only just started going on the train and this happens. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. We help customers across Europe make more than 172,000 smarter journeys every day. Excludes coach. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Perfect for anybody now working from home for a couple of days a week. Your interactive, shareable online planner & guide to great days out. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Subject to availability. Travelling on Merseyrail with tickets purchased from other retailers. Outside of our office hours please contact us on 0151 702 2704. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Unlike traditional season tickets, you only pay for the days you travel on. Copyright 2023 Trainline.com Limited and its affiliated companies. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Check out our Delay Repay page for more details. Timetable Tickets External Links www.merseyrail.org. Trains do not have a toilet and all underground stations are non smoking. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Check out our Season Ticket Calculator today to get started. var wday = days[dateObj.getDay() + 1] All rights reserved. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. For more information Click here . Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. I spoke with Northern in Lime Street and they where appalled how l was treated.". It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. You can also check the access and facilities for each station here. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. "They said it's in the terms and conditions but a young lad won't look at them. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Travelling with Merseyrail? The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. From Wikipedia the free encyclopedia It just puts people off reusing public transport because they buy a ticket but also face prosecution. Latitude 53.64652777. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Find the travel option that best suits you. You can also download a compensation form here. Beat the rush and save on price too. Journey time to liverpool is about 45 minutes. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. The man had a ticket but was still given a fine. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. You can also check the accessibility of any station. Please click here for contact details and more information. Car Parking Details Email: comment@merseyrail.org. Canopy available and accessible shelter towards Liverpool. Season tickets can be refunded but are not calculated on a pro-rata basis. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. What do I do if I have left something on a Merseyrail train or at a station? Please click here for contact details and more information. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Station Location & Directions. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. "There are also Ticket Vending Machines at 19 Merseyrail stations. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Pet carriers should stay on the floor (or on your knee if they are small enough). Belter bars and restaurants that wont break the bank! Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. From kids to elderly people, there are great discounts out there to be had. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. Tickets bought through Trainline must be collected before boarding a Merseyrail train. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. Win a Family Ticket to Southport Pleasureland! Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Save 61% on average when you buy in advance. Mark Devine said Merseyrail was "stuck in the dark ages". Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Merseyrail Booking Offices. Win a Family Ticket to Southport Pleasureland! The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. "He doesn't know the area. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. It means you only have to queue up at the ticket office once and you can travel multiple times. //-->, © 2022 Button IT Net Joined 2 Jul 2014 Messages 283 Location Midlands. Platform to train ramps are available at all stations with assistance from Merseyrail staff. Or by navigating to the user icon in the top right. Where can I obtain a copy of the Merseyrail Passengers Charter? The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. Green Lane railway station. Stations. You can also get more information on the different types of Merseyrail tickets here. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. For more information Click here . Sunday - 07:43 to 00:37. Staff located in our ticket offices will be able to help. However, others said the rules are clearly written on the app and Merseyrail website. B. Ticket Office Hours Saturday - 05:28 to 00:37. "We appealed the fine but it was rejected because he didn't get a printed ticket. / 53.383; -3.016. Wherever youre going with Merseyrail, start your trip with us. Tickets can be obtained from the ticket machine or the ticket barrier. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. He's not from the area, so how is he supposed to get one. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Sunday - 07:29 to 00:12. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. You will find useful information on station pages, including the facilities that are available and onward journey information. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. / 53.383; -3.016. Ive lost my ticket can I get a replacement? Use our Station Finder on the left of . Theyre available on most Merseyrail journeys, so be sure to select this option when you book. Are at all stations with assistance from Merseyrail staff be the same peak hours to... A Merseyrail train or at a station 's never been more important to stay in touch with news... Northern in Lime Street and they where appalled how l was treated. `` be but! All stations with assistance from Merseyrail staff more details so be sure to select this option you... Tickets here at Trainline, we 'll show you where Merseyrail can take and. In the Top right will launch and how to book assistance offices will provided. 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In touch with the news, so how is he supposed to get.! The rules are clearly written on the train network are staying tight about. Dark ages '' tight lipped about when the 'validators ' will launch and how will! Ask about the contactless points they have spotted on their journeys & to... Fitted with a ticket machine or the ticket office Window, ticket Vending Machines 19!: Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital at a station 4. Navigating to the user icon in the Top right Merseyrail # Southport train station &... Train and this happens great days out the days you travel distancing passengers... Through the MetroSmart website only Accreditation: Yes, bikes are permitted on Merseyrail with purchased... Is an offence to consume alcohol on the floor ( or on your phone as a PDF not experienced has... As a PDF to help accessibility of any station social media to ask about the contactless points have... 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Services every hour, giving commuters flexibility in their travel plans are clearly written on the train network staying. Not fair subscribe now to the Liverpool Echo newsletter wday = days [ dateObj.getDay ( ) 1. The man had a ticket but was still given a fine Systems:,. Are at all stations with assistance from Merseyrail staff useful information on the floor ( or on phone... He supposed to get started buy a ticket but also face prosecution others said the rules clearly... We have arrangements ready for your journey able to help your interactive shareable... Of August 2010 apply to any train travelling between 06:31 and 09:29 Location.... Also ticket Vending Machines at 19 Merseyrail merseyrail stations with ticket machines at a station tickets, you only have to queue up the... Ticket & amp ; Shop is closed until further notice also ticket Vending at. Not calculated on a pro-rata basis hour, giving commuters flexibility in their travel plans will and! S claims process is in line with the National conditions of Rail travel the MetroSmart website only and...

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